Thank you for your feedback. Yes, all our products are 100% genuine as we hold concessions in some of the UK's most prestigious department stores such as Selfridges and Harvey Nichols! We hope you enjoy them!
Sincerely,
Francesca
Order was dealt with efficiently and delivery company e-mailed to say when they would deliver and they were there bang on the dot!
Step2wo
Step2wo
13 years ago
Thank you for taking the time to comment. We do pride ourselves on our choice of courier service as we feel it is very important that our customers can track their items to the very point of delivery, as the estimated delivery time has its advantages such as not having to wait in all day as I'm sure you know.
Let's hope they love the present as I'm sure they will!
Sincerely,
Francesca
Website was easy to use and my boots arrived in two days. Excellent service.
Step2wo
Step2wo
13 years ago
We hope you enjoy the UGGs this winter and they keep you warm. We are very pleased to hear you found the site easy to use and the service excellent.
Thank you for your comments,
Sincerely,
Francesca
Hi I ordered a size 3 boot for my daughter nd was sent a size 4 they told me guess ave changed there sizes so a 4 is a 3 even tho it said a 4 inside
Step2wo
Step2wo
13 years ago
As we explained on the phone often some brands do not convert their UK and EU sizes properly. This therefore means we do our best to convert them properly for you. So despite you having received what Guess stated was a UK 4 in the shoe it did also say EU 36 which is in fact a UK 3 which matched our label and what you ordered. Sadly these obviously came up slightly too big which is obviously a huge shame.
If in future you are confused by any of our sizing or fittings then do not hesitate to gives us a call for advice,
Sincerely,
Francesca
We always try to avoid little blips where possible, but if they do happen to appear we do our best to get them resolved ASAP, I'm glad it was all sorted and that you love the boots,
Thank you for your feedback,
Sincerely,
Francesca
Step2wo London - Designer Children's Clothing and Shoes. Top brands including Gucci, Fendi, Lelli Kelly, Step2wo and MANY more. Free UK Delivery on orders over £50.
Step2wo London - Designer Children's Clothing and Shoes. Top brands including Gucci, Fendi, Lelli Kelly, Step2wo and MANY more. Free UK Delivery on orders over £50.
