Dear Vasile,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience with us did not meet your expectations, especially during a time when you were seeking support.
We strive to support as many members as possible, Although we must meet certain criteria to ensure that we are acting responsibly, and in line with regulatory requirements. We are sorry that in this case, we weren't able to offer the support you were hoping for.
I am happy to contact you to discuss this further.