Hi Chris
Thank you for taking the time to leave us feedback. We are pleased to hear you are happy with your purchase.
Best wishes,
Rachael
Data di acquisto: 05/06/2023
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Brian Farenden
Verificato da Feefo
3 years ago
Ciò che Brian Farenden ha detto su XmasDirect:
Bit better customer service would help
Xmas Direct
XmasDirect
3 years ago
Hi Brian
Thank you for taking the time to share your feedback. We apologise for any inconvenience caused by the issue with your order. After reviewing the details of your case, we found that the incorrect address was provided during the online order placement by yourself. As a result, the package was returned to our address. Due to this we are required to charge a return to sender fee, as we incur charges for any missed delivery. We understand that this additional fee may have been frustrating for you, and we genuinely tried our best to reach a resolution that was fair to both parties. If you have any further questions or concerns, please don't hesitate to reach out to our customer service team. We are here to assist you. Kind Regards,
Rachael.
Hello, thank you for taking the time to leave us feedback. Upon tracking your order, I can see this was delivered on the day you left this review. Please refer to the proof of delivery on the tracking number. If you have any queries, or need further assistance please email us at info@xmasdirect.co.uk and one of the team would be happy to assist. Best wishes, Rachael.
Best customer service I have ever experienced. Having ordered the wrong extension cables the customer service team rang me and changed the order to suit my festoon lighting system.
Xmas Direct
XmasDirect
3 years ago
Hi Colin
Thank you for the fantastic review. We are so pleased to hear you are happy with our service and hope you love your Festoon lights.
Best Wishes,
Rachael
This is the third time I've purchased from XmasDirect and I remain impressed with the quality of their products and delivery. Staff are helpful and respond promptly to enquiries. Not the cheapest...
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Xmas Direct
XmasDirect
3 years ago
Hello David
Thank you for taking the time to leave us such great feedback. We are very happy to hear you are pleased with our service and products.
Best Wishes,
Rachael
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Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
