All went smoothly. Had previously tried ordering through Royal Mail and found their website hard to navigate and then when I did find what I needed the site stopped working. Next time I started an...
came over a week late, no emails to notify it was delayed just did not arrive, when I tracked the delivery each day it said it would be delivered that day and it wasnt
Sam
Post Office Shop
8 years ago
Good afternoon,
Thank you for your feedback.
Please accept my apologies that you were unhappy with the time taken for you to receive your order.
I can see that you placed your order using our Royal Mail Standard Delivery service.
Whilst trackable delivery usually included with our Next Working Day Delivery was available once the order had been placed, your order was only swapped to delivery via courier rather than standard post due to the value of the items ordered.
This meant that it would still fall under the timeframe issued on our Delivery Information page which states that orders placed using our Royal Mail Standard Delivery service can take 3 - 5 working days (excluding weekends) in order to arrive with customers.
As your order arrived on the 11/4/18 after being dispatched on the 4/4/18, it did arrive during this advised time period.
Please accept my further apologies for any confusion this may have caused you.
Kind regards,
Sam
Post Office Shop Customer Care Team
Data di acquisto: 04/04/2018
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Trusted Customer
Verificato da Feefo
8 years ago
Ciò che Trusted Customer ha detto su Post Office Shop:
Disappointed with courier company who delivered the stamps. We were open at the time of the delivery, but the courier did not come into the premises, instead they delivered to a postbox outside our...
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Sam
Post Office Shop
8 years ago
Good morning,
Thank you for your feedback.
Please accept my apologies that you were unhappy with the delivery location of your order.
I have made sure to pass your comments onto the courier as these are not the delivery standards we expect for our customers.
Please accept my further apologies for any inconvenience this has caused you.
Kind regards,
Sam
Post Office Shop Customer Care Team
Recensioni del prodotto
Data di acquisto: 04/04/2018
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Cliente fidato
Verificato da Feefo
8 years ago
Good products, good prices, timely delivery.
Recensioni del prodotto
Data di acquisto: 04/04/2018
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TC
Trusted Customer
Verificato da Feefo
marple
8 years ago
Ciò che Trusted Customer ha detto su Post Office Shop:
I received everything I ordered and it arrived without any damage
Recensioni del prodotto
Data di acquisto: 03/04/2018
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Trusted Customer
Verificato da Feefo
8 years ago
Ciò che Trusted Customer ha detto su Post Office Shop:
Delivery was terrible. Courier couldn't wait long enough for an old lady to answer the door. Despite being 'Post Office Shop', the package was left at a newsagents 2 miles away- there is a Post...
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Sarah J
Post Office Shop
8 years ago
Good Afternoon,
Thank you for your feedback. Please accept my apologies that you did not receive your order when expected due to our courier.
We take the delivery of our customers orders seriously and I will have this raised as a complaint to UPS for you. I apologise for any inconvenience that this has caused for you. With regards to the delivery to an Access Point, unfortunately our courier is only able to deliver to UPS approved Access Points which may be why it was unable to deliver it to the closest Post Office to you.
Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.
Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Sam