Easy to navigate website. Bigger pictures for different colours would have been useful
Willow Cashmere
Willow Cashmere
11 years ago
Thank you so much for your feedback. I am concerned that you were unsure about the quality of the wrap although you liked it. We aim to offer the highest quality cashmere at the most competitive price and we use a high grade yarn for our travel wraps which should wash beautifully and get softer with every use. Please do email me if you have a moment, at admin@willowcashmere.com to give me more details of how it could be improved, as It's really important to us that our customers are happy with the quality.
Sarah
Thank you for your feedback, it's great that you found our service excellent! Regarding your purchase, you chose 'superfine cashmere' , this cashmere is designed to be thin, fine and light which many customers love and is very high quality yarn.
We do sell ponchos in a heavier knit and I think this would be perfect for you (similar to a jumper weight) with a more substantial length if that is your preference. We will have plenty of new designs in late Spring, so I hope you will find the right poncho that is right for you. Thank you again for leaving your feedback.
Sarah
I have had fantastic service for Willow on several occasions including a later exchange for a jumper which didn't fit and I and nit been able to try on. They are an excellent company with excellent...
I ordered something from willow but rather than advising me first they sent an email via PayPal to tell me my
Money had been refunded
Quite nice product lousy customer service
Willow Cashmere
Willow Cashmere
11 years ago
I am SO sorry about this! The product was out of stock and you were certainly due an email to explain this. It seems you did not receive one and I will look into this straight away. I would love to offer you a 10 percent discount on your next order. Apologies again for the oversight.
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Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
