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Recensioni di Wendy Wu Tours

Cliente fidato

11 years ago

This was our second Wendy Wu trip, i have no doubt there will be a…

This was our second Wendy Wu trip, i have no doubt there will be a third

Wendy Wu Tours

11 years ago

Thank your for your feedback, We are delighted you enjoyed your 2nd tour with us and will be over the moon to welcome you as a VIP on a 3rd Wendy Wu Tour in the not too distant future. Kind regards, Junior, Wendy Wu Tours

Recensioni del prodotto

Data di acquisto: 05/03/2015

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Cliente fidato

11 years ago

very friendly and efficient

Data di acquisto: 17/03/2015

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Cliente fidato

11 years ago

Ken our national guide can not be praised enough!!

Wendy Wu Tours

11 years ago

Thank your for your valued feedback! we are delighted you enjoyed your tour and hope you came away with memories that will last a long time. We will pass on your high praise to Ken & Alex who will be proud. We look forward to welcoming you and your friends on tour in the not too distant future. Kind regards, Junior, Wendy Wu Tours

Recensioni del prodotto

Data di acquisto: 02/03/2015

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Cliente fidato

11 years ago

Excellent friendly service. Answered all queries and gave detailed information to enable us to choose…

Excellent friendly service. Answered all queries and gave detailed information to enable us to choose holiday that best suited us. Actually booking process quick and uncomplicated.

Data di acquisto: 14/03/2015

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Cliente fidato

11 years ago

Having travelled with them 5 years ago to China we know how good they are.…

Having travelled with them 5 years ago to China we know how good they are. We booked another trip to China and during our follow up enquiries we decided to book yet another trip to China for next...

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Wendy Wu Tours

11 years ago

Thank you for your much valued custom, we are delighted you have a further 2 trips booked with us! we hope you enjoy your trip and look forward to welcoming you on tour. Kind regards, Junior, Wendy Wu Tours

Data di acquisto: 14/03/2015

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Cliente fidato

11 years ago

I think the service I received was very good the only negative was that I was…

I think the service I received was very good the only negative was that I was given a phone number to ring after asking for 2dossiers to be emailed to me to talk about moving forward, I phoned this...

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Wendy Wu Tours

11 years ago

We aim to give a professional and speedy service at all times and will give call backs at the earliest possible opportunity. we apologige for any delay in getting back to you. Kind regards, Junior, Wendy Wu Tours

Data di acquisto: 14/03/2015

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Cliente fidato

11 years ago

Whilst Steve @Wendy Wu was always courteous and helpful, it would seem that Wendy Wu's…

Whilst Steve @Wendy Wu was always courteous and helpful, it would seem that Wendy Wu's tracking system wasn't too good. I had to always remind Steve (and someone else who called) what I was doing,...

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Wendy Wu Tours

11 years ago

Your booking reference will always start with 'UK' followed by 5 digits. Please quote this Reference No. when calling so we can provide a quick and efficiant service. We will pass on your polite comments to Steve who will be glad he could help. Kind regards, junior, Wendy Wu Tours

Data di acquisto: 14/03/2015

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Cliente fidato

11 years ago

Very helpful, friendly, easy to contact and talk to.

Data di acquisto: 10/03/2015

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Cliente fidato

11 years ago

Service at most hotels was poor. They appear to be 3/4 star in appearance but…

Service at most hotels was poor. They appear to be 3/4 star in appearance but food in the restaurants was often cool or cold, it was hard work to attract a waiter to get a drink, staff on check out...

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Wendy Wu Tours

11 years ago

Thank you for providing your feedback, which is valuable for us to ensure continuous improvement of our tours. We are glad to hear you enjoyed your trip but acknowlwdge your tour had some points for improvement. Rest assured that your comments have been passed over to our office in india and our ground agents will ensure improvement. in relation to alcohol not being available at 3 of your hotels in Munnar,cochin and Kumarkom, all of these hotels have no alcohol policies in effect. alcohol will be available in the local area outside the Hotel. we are happy to hear your otherwise enjoyed your tour and we hope to welcome you on tour with us in the not too distant future. Kind regards, Junior, Wendy Wu Tours

Recensioni del prodotto

Data di acquisto: 24/02/2015

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Cliente fidato

11 years ago

OK as a holiday administration experience - but not excellent. Need to be more customer…

OK as a holiday administration experience - but not excellent. Need to be more customer orientated and responsive to their needs. After all when you are spending several thousands of pounds on a...

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Wendy Wu Tours

11 years ago

We at Wendy Wu take great pride in our high levels of customer service which we are dissapointed did not meet your high expectations on this occasion. we hope to welcome on tour with us in the future and provide a service which is more reflective of our company and values. Kind regards, junior, Wendy Wu Tours

Data di acquisto: 04/03/2015

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