the service from wendy wu office was good, although different members of the group paid different prices for the holiday!!!!
Wendy Wu Tours
Wendy Wu Tours
11 years ago
We were sorry to hear you were unwell during the tour and hope you recovered quickly. Please rest assured your remarks relating to the guest house near the Great Wall have been duly noted and passed onto our office in China. There is no excuse for a lack of cleanliness and thank you for bringing this to our attention. We are pleased that overall you enjoyed the tour.
Kind regards,
Lorraine
The booking process was okay but we were very disappointed that Lisa
Who dealt with our booking failed to alert us to a special offer that arrived in our post the day after we completed our booking...
Was surprised to find the national guide asked for more tips for local guides as we were a small group. Not the customer's fault. Also to be told by the photographic leader that the national...
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Wendy Wu Tours
Wendy Wu Tours
11 years ago
We were surprised to read your comments as all tips on our group tours are included in the amount paid to the National ****** on arrival. We are looking into this as a matter of urgency and will be in touch shortly. We were further sorry to hear you were unwell in Beijing and truly hope you made a speedy recovery and were able to fully enjoy the rest of the tour.
Kind regards,
Lorraine
Recensioni del prodotto
Data di acquisto: 09/04/2015
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Cliente fidato
11 years ago
Hotels were good and the local guide Jason was superb in everything he did.
Excellent service throughout from booking the holiday to coming home the international and local guides gave you so much information and nothing was too much trouble for them. All the Wendy wu staff...
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Cliente fidato
11 years ago
Excellent from booking the holiday with Lynsey who gave me so much advice and was so pleasant.
Kept us well informed and made sure everything was in place ready for our holidays
The service was faultless. Linda took care of everything on the trip. From checking into hotels and flights we did nothing all holiday
Wendy Wu Tours
Wendy Wu Tours
11 years ago
Thank you for your review. It's such a pleasure to hear how much you enjoyed your Wonders of China tour and Linda will be thrilled to read your comments.
Kind regards,
Lorraine
Wendy Wu Tours have been marvellous from beginning to end. You got the feeling that they cared about their customers and gave personalised service all the way through
Cliente fidato
11 years ago
Excellent. Well researched, everything chosen with care.
Wendy Wu Tours
Wendy Wu Tours
11 years ago
We are very happy that you took some time to give your feedback. It is a pleasure to hear that you enjoyed your Grand Tour of China.
We hope to welcome you again in the future.
Kind regards,
Rick
Wendy Wu Tours is the UK’s Number 1 Tour Operator to China and Japan and a leading specialist tour operator to Southeast Asia, the Indian Subcontinent, Latin America, Central Asia, the Middle East and Europe.
I nostri premi indipendenti riconoscono i migliori marchi per il servizio clienti. I vincitori vengono decisi in base alle valutazioni ricevute dai clienti.
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Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Wendy Wu Tours is the UK’s Number 1 Tour Operator to China and Japan and a leading specialist tour operator to Southeast Asia, the Indian Subcontinent, Latin America, Central Asia, the Middle East and Europe.