Couriers were brilliant and very knowledgable. Took us to all the important places that we wanted to see. Xi'an is fabulous, wish we could have spent more time in the centre.
Wendy Wu Tours
Wendy Wu Tours
11 years ago
Thank you for taking the time to post your feedback after the completion of your tour. We were pleased to hear you enjoyed many aspects of your tour but acknowledge your comments relating to some elements of your tour which we are continuously improving.
We hope to see you again in the not too distant future.
Kind regards,
Junior.
The local guide in Shanghai very very poor. He treated us like children . And it was rude (David)and on his phone most of the time.
The national coach should be taught how to treat older western...
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Wendy Wu Tours
Wendy Wu Tours
11 years ago
Welcome home. While we are pleased you have enjoyed your tour and the sights we have taken you to see, we are very dissapointed with the service you have informed us you have received by a local guide during your stay in Shanghai. We will be looking into your comments relating to this and will seek improvement.
It is pleasing to find that you received a high level of service from the other guides involved in your tour.
We have taken all comments on board and wish to be fortunate enough to show you more of Asia in the not too distant future.
Kind regards,
Junior.
Overall very good but a little attention to dealing with group would help. e.g. it helps to know at the start of the day an outline of plans rather than being drip fed as we go along or told to wait...
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Wendy Wu Tours
Wendy Wu Tours
11 years ago
Thank you for providing us with your comments about your experience while on tour with us.
In respect of your comments relating to your guide, some days can be largely influenced by local conditions such as traffic and crowds and our guides have to be flexible in terms of early starts or managing itineraries for maximum enjoyment.
We appreciate your comments and are delighted you have come away with many great memories of the fascinating locations you have visited.
Kind regards,
Junior.
The National Guide Ivy was absolutely 1st class. The hotels were of a good standard as was the cruise ship
Wendy Wu Tours
Wendy Wu Tours
11 years ago
Welcome home from your China & Tibet Discovery tour!
We are pleased you have enjoyed your time with us and hope to welcome you back on tour again with us at some point in the not too distant future.
Kind regards,
Junior.
Recensioni del prodotto
Data di acquisto: 19/09/2015
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Cliente fidato
11 years ago
Every part of the tour was well planned and our tour guide was superb.
Overall experience was good. Our national guide, Wendy was excellent: no issue was too small or too big for her to resolve with charm, enthusiasm and skill. She was as much a highlight of our tour as...
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Wendy Wu Tours
Wendy Wu Tours
11 years ago
Welcome home from your 'A China Experience' tour and we are pleased to hear you have returned with many highlights of the fascinating attractions you have visited and also your kind words about your guide Wendy.
your comments will be positively received as we will pass them over to our China office who will pass them to Wendy.
We have duly noted your comments and we hope to welcome you on tour with us again at some point in the not too distant future.
Kind regards,
Junior.
Recensioni del prodotto
Data di acquisto: 16/09/2015
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Cliente fidato
11 years ago
Trip was very well organised and we had no complaints.
Most service and facilities excellent, but hotel room in Guilin had clear glass between bed and wc, and no toilet paper.
Wendy Wu Tours
Wendy Wu Tours
11 years ago
Welcome home from your recent tour and we are pleased to hear you have enjoyed aspects of your tour and hotels.
Your guides are at hand to help if any issues arise and can action issues to ensure your stay in comfortable.
Our guides will always head back to the hotel before dinner where possible but is sometimes more practical to be taken to dinner before returning to your hotel for the evening.
We hope you have returned from your tour with the desire to return to Asia with us at some point in the not too distant future.
Kind regards,
Junior.
Wendy Wu Tours is the UK’s Number 1 Tour Operator to China and Japan and a leading specialist tour operator to Southeast Asia, the Indian Subcontinent, Latin America, Central Asia, the Middle East and Europe.
I nostri premi indipendenti riconoscono i migliori marchi per il servizio clienti. I vincitori vengono decisi in base alle valutazioni ricevute dai clienti.
Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.
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Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Wendy Wu Tours is the UK’s Number 1 Tour Operator to China and Japan and a leading specialist tour operator to Southeast Asia, the Indian Subcontinent, Latin America, Central Asia, the Middle East and Europe.