The rep has been great with recommendations and chasing up the missing order.
However, the service from Usborne has been disappointing. Only receiving half of the order with no explanation of the...
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Sam Sheffield
Usborne
9 months ago
Good morning Louise,
Thank you for your message, we are sorry that your order has arrived incomplete. Unfortunately, the warehouse we use, Harper Collins, has re-located and has had some issues with fulfilling orders. A reorder of this title will be processed today as I cannot see that this has been requested by your contact. Please accept our sincere apologies for the inconvenience and disappointment this has caused.
Kind regards,
The Usborne Team.
Very poor. Expensive, no communication, took 5 weeks to arrive and one book arrived without additional accessories.
Recensioni del prodotto
Sam Sheffield
Usborne
11 months ago
Dear Matthew,
Thank you for your message, we are sorry that you have been disappointed with your order delivery, the warehouse we use has undergone an update which has resulted in our orders being delayed. I have checked our incoming email and can see that you reported the wand missing and that one has been sent. I hope that this has now arrived and that the book is performing as expected. Please accept our apologies for the inconvenience this has caused.
Kind regards,
Samantha - The Usborne Team
Usborne is the UK’s leading specialist children’s book publisher: an independent, family business which creates engaging, innovative, accessible books for children of all ages. Usborne books are written to appeal directly to children, and are there for every age and stage from newborn baby to young adult. Children can grow with Usborne books. For distinctive, enriching books for children, look for the Usborne balloon.
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Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Usborne is the UK’s leading specialist children’s book publisher: an independent, family business which creates engaging, innovative, accessible books for children of all ages. Usborne books are written to appeal directly to children, and are there for every age and stage from newborn baby to young adult. Children can grow with Usborne books. For distinctive, enriching books for children, look for the Usborne balloon.