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Universal Fans Recensioni | Recensioni del servizio clienti per {{merchantUrl}} | Feefo

Visualizzazione di tutte le 1,993 recensioni

Luke Dummett

Verificato da Feefo

AUS

8 months ago

Ciò che Luke Dummett ha detto su Universal Fans:

I’m a fan

Buying through the website was easy. Delivery was prompt and advised prior to arrival.

Recensioni del prodotto

Data di acquisto: 18/11/2025

Paul Falzon

Verificato da Feefo

8 months ago

Ciò che Paul Falzon ha detto su Universal Fans:

ok but very slow responses

Product

Universal Fans

8 months ago

Thank you for taking the time to leave a review. We’re sorry to hear that you felt our response times were slower than expected. After reviewing your order history, we can see our team replied promptly at each stage and worked to arrange your exchange and refund as quickly as possible. However, we appreciate your feedback and will continue to refine our processes to ensure communication feels smoother and more seamless. If there’s anything further we can assist with, please feel free to reach out.

Recensioni del prodotto

Product

Universal Fans

8 months ago

Thank you for your feedback. We’re glad to hear the fan itself meets your expectations, but we’re sorry the warehouse experience fell short. Our records show the box was received already opened, but the internal inspection confirmed all contents were intact and suitable to be returned to stock. We understand this caused frustration, and we appreciate you bringing it to our attention so we can address it internally and improve future customer experiences.

Data di acquisto: 11/11/2025

Annette H

Verificato da Feefo

AUS

8 months ago

Ciò che Annette H ha detto su Universal Fans:

Love the fans, great service!

Universal Fans were very helpful with our purchase. We were supplied with excellent information on the website and any further questions we had were answered by the staff.

Recensioni del prodotto

Data di acquisto: 04/11/2025

paul H

Verificato da Feefo

AUS

8 months ago

Ciò che paul H ha detto su Universal Fans:

Great service Great price

Fantastic service. The price quoted was really good compared to other suppliers. Postage was very reasonable and the fan arrived safely and really quickly. I was able to track my package for peace of...

Leggi altre

Recensioni del prodotto

Data di acquisto: 12/05/2025

Cliente fidato

Verificato da Feefo

8 months ago

Knowledgeable. Spoke on phone then went and picked up fan, the face plate alternative could not be found anywhere. We waited over a week for one to be sent.

Product

Universal Fans

8 months ago

Thank you for your feedback. We’re glad to hear you found our team knowledgeable, and we appreciate your patience while we located the fascia for your fan. We understand the delay was longer than expected, and we apologise for the inconvenience caused. If there’s anything further we can assist you with, we’re always here to help. We’re of course glad to hear you found our team knowledgeable and were able to pick up your fan on the day.

Recensioni del prodotto

Product

Universal Fans

8 months ago

Thank you for taking the time to leave a review. We're sorry to hear you're finding the fan noisy, as that’s certainly not expected for this model. We’d really like the opportunity to assess this for you under warranty. Please reach out to us so we can help: https://universalfans.com.au/contact-us/

Cliente fidato

8 months ago

Thank you for your response. We would like to have the fan assessed please.

Data di acquisto: 12/11/2025

Charlie Carrubba

Verificato da Feefo

8 months ago

Ciò che Charlie Carrubba ha detto su Universal Fans:

Great customer service

Very happy with the service provided

Recensioni del prodotto

Data di acquisto: 11/11/2025

Matthew

Verificato da Feefo

AUS

8 months ago

Ciò che Matthew ha detto su Universal Fans:

Fantastic fast service, received item next day. Very well securely packaged.

Recensioni del prodotto

Data di acquisto: 11/11/2025

Cliente fidato

Verificato da Feefo

8 months ago

I received the best customer service from the team at Universal. This is the second time I have fitted a house out with fans from there and I won’t look anywhere else. I have recommended them to all...

Leggi altre

Recensioni del prodotto

Data di acquisto: 05/11/2025

Cliente fidato

Verificato da Feefo

9 months ago

Fan purchase.

Easy on-line purchase. Prompt delivery. Well packed.

Recensioni del prodotto

Data di acquisto: 01/10/2025

Cliente fidato

Verificato da Feefo

9 months ago

Happy with Fan purchase

Very helpful staff, who were knowledgeable about the product and its functionality.

Recensioni del prodotto

Data di acquisto: 29/09/2025

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