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Unity Mutual Recensioni | Recensioni del servizio clienti per {{merchantUrl}} | Feefo

Visualizzazione di tutte le 96 recensioni

Cliente fidato

Verificato da Feefo

28 days ago

Flexible iSA Cancellation

Amazing customer service. All the staff were very kind and direct, and I really appreciate their help. Thank you to Mrs Abbie Irving in particular 💛

Donna Rogers

Unity Mutual

25 days ago

Thank you for your wonderful feedback. We’re so pleased to hear that you had a positive experience with our team and found the service kind and helpful throughout. We’ll be sure to pass your thanks on to Abbie – she’ll really appreciate the mention. Thank you again for taking the time to share your experience.

Data di acquisto: 31/03/2026

Cliente fidato

Verificato da Feefo

1 month ago

Money taken out

Getting information was good however i opened a flexible ISA account and they had been taking money out of it slowly so over the course of 2 weeks they had taken nearly £40 out of my account this did...

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Donna Rogers

Unity Mutual

1 month ago

Thank you for your feedback. We’re pleased to hear that you found the information provided helpful, but we’re sorry to hear about your experience with your Flexible ISA. As this is a stocks and shares ISA, the value of investments can fall as well as rise. This means your balance may go up or down over short periods of time due to market movements. The changes you noticed were not money being taken out, but reflect the performance of the underlying investments. We understand this may not have been what you expected, and we appreciate your feedback as it highlights how important it is for us to clearly explain how these accounts work. Information about how the account works, including investment risk, is available in our product literature. If you’d like to discuss this further or explore other savings options that may better suit your needs, our team would be happy to help.

Data di acquisto: 04/03/2026

Lynne

Verificato da Feefo

1 month ago

Ciò che Lynne ha detto su Unity Mutual:

Very satisfactory.

Efficient and friendly. Information was clear and easy to follow.The product has been a good investment.

Donna Rogers

Unity Mutual

1 month ago

Thank you for your kind feedback. We’re delighted to hear that you found the process efficient and friendly, and that the information provided was clear and easy to follow. It’s also great to know that you’re pleased with your investment. Thank you for choosing to invest with us.

Data di acquisto: 14/03/2026

Cliente fidato

Verificato da Feefo

1 month ago

Great, only issue is being unable to find new account after being 18

Great service was easy to find and access but when I had to switch accounts after turning 18 I wasn’t given any information on how to find my remaining trust fund.

Donna Rogers

Unity Mutual

1 month ago

Thank you for your feedback. We’re really pleased to hear that you found the service easy to use, but we’re sorry that your experience when moving from your Child Trust Fund at age 18 wasn’t as clear as it should have been. When a CTF matures, we aim to provide clear guidance on the next steps and how to access or transfer your funds into an adult ISA, so it’s disappointing to hear this wasn’t your experience. Your feedback is really helpful and will be used to improve how we communicate at this important stage. If you still need any support in locating or managing your account, please don’t hesitate to get in touch with our Member Services team – we’ll be very happy to help.

Data di acquisto: 11/02/2026

Valerie

Verificato da Feefo

1 month ago

Ciò che Valerie ha detto su Unity Mutual:

I was telephoned several times because they had not heard from me - post delay.

Donna Rogers

Unity Mutual

1 month ago

Thank you for your feedback. We’re glad we were able to stay in touch and support you when there were delays with the post. We always aim to keep things moving and ensure our members are kept informed throughout the process. Thank you for choosing to invest with us.

Data di acquisto: 19/02/2026

K P M

Verificato da Feefo

GBR

1 month ago

Ciò che K P M ha detto su Unity Mutual:

Good rates

Good rates that are said to be tax free. The other good thing that Unity Mutual is owned by us and not a PLC. Like must good things few others know of it.

Donna Rogers

Unity Mutual

1 month ago

Thank you for your lovely feedback. We’re really pleased to hear that you’re happy with our rates and that our mutual status is something you value. Being owned by our members rather than shareholders is a key part of who we are, so it’s great to see that recognised. Thank you again for your support – we really appreciate you choosing to invest with us.

Data di acquisto: 09/02/2026

Mark C

Verificato da Feefo

GBR

1 month ago

Ciò che Mark C ha detto su Unity Mutual:

A trusted company

Repeat customer with a Mutual Company who you can trust with your investment. No shareholders to keep happy so profits are directed to its Members.

Donna Rogers

Unity Mutual

1 month ago

Thank you for your continued support and for sharing such thoughtful feedback. We’re delighted to have you as a repeat customer and that our mutual status gives you confidence in investing with us. As a mutual, we’re proud to put our members first, so it’s great to hear this is something you value. We really appreciate your trust in us.

Data di acquisto: 24/03/2026

Cliente fidato

Verificato da Feefo

1 month ago

Great Company

We’ve had no problems and they were quick to do as asked.

Donna Rogers

Unity Mutual

1 month ago

Thank you for your lovely feedback! We’re really pleased to hear that everything has gone smoothly and that our team was able to assist you quickly. Providing a simple and efficient experience is really important to us, so it’s great to know this came across. Thank you for choosing us to support your child’s savings.

Data di acquisto: 11/02/2026

Cliente fidato

Verificato da Feefo

2 months ago

I like itgood job

Donna Rogers

Unity Mutual

2 months ago

Thank you for your review. We’re really pleased to hear you’re happy with your Lifetime ISA and that you’ve had a positive experience with us. If there’s ever anything you’d like to ask or discuss, our team is always here to help.

Data di acquisto: 29/01/2026

Cliente fidato

Verificato da Feefo

2 months ago

GIB renewal

Very good, options clearly explained , and prompt.

Donna Rogers

Unity Mutual

2 months ago

Thank you for your review. We’re really pleased to hear that your Guaranteed Investment Bond renewal was handled promptly and that the options were clearly explained. Making sure everything is straightforward and easy to understand is very important to us. If there’s ever anything further we can help with, please don’t hesitate to get in touch.

Data di acquisto: 27/01/2026

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Informazioni su Unity Mutual

Unity Mutual is dedicated to helping everyone, regardless of their financial background, secure a better future and protect their loved ones. Proudly part of the Oddfellows, we understand that life is full of surprises, and financial planning should provide the flexibility and security needed to adapt to these changes. Our mission is to enable individuals, no matter their financial history, to take control of their financial destinies. We offer a wide range of financial solutions, including accessible savings plans, comprehensive investment options, and Over 50s life insurance. We are committed to providing clear pathways to financial security, whether you're just starting your savings journey or looking to grow your wealth in a changing world. We see ourselves as the home for savers and investors from all backgrounds. We understand that financial aspirations are universal, and we strive to break down the barriers that often deter people from saving. Our inclusive approach ensures that you receive the support and options you need, regardless of your level of experience or the size of your investment. We pride ourselves on offering a friendly and empathetic service focused on your unique goals and aspirations. Unity Mutual is your partner in navigating life's uncertainties and embracing possibilities. While our products, including Over 50s Life Insurance, serve specific purposes today, they also provide you with the freedom to adapt to changing circumstances. Unity Mutual is about more than just financial products; it's about nurturing your future and protecting your loved ones, every step of the way. We believe that savings should grant you the flexibility to choose between different possibilities, from securing your family's future to pursuing your dreams, no matter where life takes you. Being part of the Oddfellows, a friendly society with a rich history of mutual support, enriches our mission and values. This partnership enhances our commitment to community, trust, and mutual aid, providing a solid foundation for our financial products and services..