UnderTheDoormat was the most responsive property manager I have ever dealt with. They responded to our needs 7 days a week with courtesy and efficiency.
Richard
UnderTheDoormat
4 years ago
Dear Guest,
What a pleasure to receive your lovely review, regarding your recent experience with UnderTheDoormat. We are doing our best every day to provide an excellent service to all of our guests, and your comment is a reward for the whole team! Rest assured that I will share it.
Feedback is really important to us, so I would like to thank you for sharing it with us.
We would love to welcome you again any time in the future!
Kind regards,
Josef,
Guest Experience Manager at
UnderTheDoormat
Recensioni del prodotto
Richard
UnderTheDoormat
4 years ago
Thank you for sharing your feedback! We are very glad to read that you enjoyed the great location and the space at the property!
We had a terrific stay at 3 Sloane Gardens. The location was great. Communication with staff was fantastic. Melissa, in particular, was super friendly and helpful. She responded right away to any...
The apartment was very nice and exactly as advertised. Clean and we'll supplied. Good location.
There was an issue with check-in; we had not been sent the address in advance, nor given a phone...
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Richard
UnderTheDoormat
4 years ago
Dear guest,
Thank you very much for taking the time to review your recent stay with UnderTheDoormat. I am really sorry to read about your unfortunate experience on arrival. Rest assured that it is definitely not up to our standards and that we are taking feedback very seriously.
I do hope you had a pleasant stay in the apartment, and glad to read that you enjoyed the great location.
Once again thank you very much for sharing your comments, we are looking forward to welcoming you again in the near future!
Kind regards,
Josef,
Guest Experience Manager at
UnderTheDoormat
Recensioni del prodotto
Richard
UnderTheDoormat
4 years ago
Thank you very much for your review!
Data di acquisto: 20/09/2021
0
Condividi
AR
Autumn Rose
Verificato da Feefo
5 years ago
Ciò che Autumn Rose ha detto su UnderTheDoormat:
Amazing! Melissa was great! Always someone to help. I highly recommend
Recensioni del prodotto
Data di acquisto: 20/09/2021
0
Condividi
RC
Roberta Curti
Verificato da Feefo
5 years ago
Ciò che Roberta Curti ha detto su UnderTheDoormat:
Thank you for taking the time to review your recent stay with us. We are delighted to see that you had an enjoyable experience. Your fantastic review helps us work hard to deliver the best possible service everyday. We now look forward to welcome you next time for another fantastic stay.
Flat wasn’t very clean.
Issues with lights but these were sorted
Richard
UnderTheDoormat
4 years ago
Dear Guest,
Thank you very much for taking the time to review your recent experience with UnderTheDoormat. I am glad to read that you enjoyed the location and that we have fixed the lights during your stay.
I am sorry and surprised regarding your comment on the cleanliness. We use a professional cleaning team before every check-in, along with a team member inspecting the property. I would love to hear more details to ensure we are keeping our high standards. Please do not hesitate to contact us should you like to discuss more.
Feedback is significant to us, and once again I would like to thank you for sharing yours with us. We hope to have the pleasure of welcoming you again in the near future,
Kind regards,
Josef,
On behalf of UnderTheDoormat
Recensioni del prodotto
Richard
UnderTheDoormat
4 years ago
Thank you very much for reviewing the property. We are very glad to read that you enjoyed the great location!
Amazing service, smooth check in, very easy communication, apartment better than pictured, everything was fabulous
Recensioni del prodotto
Data di acquisto: 10/09/2021
0
Condividi
AA
Adel almuneer
Verificato da Feefo
5 years ago
Ciò che Adel almuneer ha detto su UnderTheDoormat:
The hosts were great to me, the place is clean and makes me feel at home
Richard
UnderTheDoormat
5 years ago
We are delighted to see that you enjoyed a pleasant stay in our home! We would love to host you again next time you are in the city. Please feel free to reach out and we will be happy to assist in making your reservation :)
Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.
Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
