I bought this suitcase as an extra suitcase for my daughter. However, it cracked after only 2 trips. They were both trips to Europe from London with BA. I travel a lot and have been using suitcases...
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Tripp Customer Service
Tripp
3 months ago
Hi there,
Many thanks for your review.
I am sorry to hear that your luggage has been damaged during travel.
Unfortunately, as stated clearly within our warranty policy, we are unable to take responsibility for any damage that may arise due to mishandling including handling by third parties.
It is down to the airline to take responsibility for any damage in which has occurred to your property while in their care.
I do apologise that we cannot be of further assistance on this occasion, however, please do not hesitate to get back in touch should you require any further assistance in the future at all.
Many Thanks
TRIPP
Cliente fidato
3 months ago
I understand that but I have had other suitcases for many years and they were not damaged. This is clearly a manufacturing error. I have sent photos to your support that shows clearly that it is a faulty suitcase in my opinion. Hence the bad rating and the advice for people to NOT BUY TRIPP suitcases as they are badly designed and they break easily.
Recensioni del prodotto
Tripp Customer Service
Tripp
3 months ago
Hi there,
Many thanks for your review.
I am sorry to hear that your luggage has been damaged during travel.
Unfortunately, as stated clearly within our warranty policy, we are unable to take responsibility for any damage that may arise due to mishandling including handling by third parties.
It is down to the airline to take responsibility for any damage in which has occurred to your property while in their care.
I do apologise that we cannot be of further assistance on this occasion, however, please do not hesitate to get back in touch should you require any further assistance in the future at all.
Many Thanks
TRIPP
‘Strong’ service, user friendly online site. Pages quick to refresh and I found it easy to search, compare and find exactly what I was looking for. Good communication keeping me notified of the...
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Tripp Customer Service
Tripp
3 months ago
Good Morning,
Thank you for your feedback, this is really important to us.
Kind regards,
TRIPP
Recensioni del prodotto
Tripp Customer Service
Tripp
3 months ago
Good Morning,
Thank you for your feedback, this is really important to us.
Kind regards,
TRIPP
‘Tripp is the UK’s favourite luggage brand with over 20 years’ experience designing and selling luggage.
Our aim is to provide perfect travel solutions for customers, offering the best choice, quality and value on the high-street. Our suitcases are all designed in the UK, and include hard and soft options plus an extensive range of travel bags and cabin luggage.
We ensure all of our luggage is good looking, incredibly strong, ultra-lightweight, exceptional quality and great value for money.
I nostri premi indipendenti riconoscono i migliori marchi per il servizio clienti. I vincitori vengono decisi in base alle valutazioni ricevute dai clienti.
Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.
Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
‘Tripp is the UK’s favourite luggage brand with over 20 years’ experience designing and selling luggage.
Our aim is to provide perfect travel solutions for customers, offering the best choice, quality and value on the high-street. Our suitcases are all designed in the UK, and include hard and soft options plus an extensive range of travel bags and cabin luggage.
We ensure all of our luggage is good looking, incredibly strong, ultra-lightweight, exceptional quality and great value for money.