Super fast dispatch and delivery service. Good customer service emails and tracking information provided in timely fashion. Really happy. Would use again and recommend!
You need to use a better delivery service.Yodel are AWFUL and shocking. I will not be buying from you online again! I still haven't received the package yet and they tell me I have to sit at home for...
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Tripp
Tripp
13 years ago
Good Afternoon,
Thank you for your feedback.
I'm very sorry to hear that you have had issues with our courier service. We see their service as an extension of ours and therefore take full responsibility for their failure to deliver.
We do find that the vast majority of our parcels are delivered with no issue however it seems that in this instance you have experienced multiple issues.
I understand that my colleague spoke to you yesterday in order to resolve this and ensure that your delivery happens with no further issue. Please be assured that this has been escalated both to myself and Yodel in order to make sure that this is resolved swiftly.
Please accept my sincere apologies for any inconvenience caused to you so far and I will continue to monitor your delivery.
Kind Regards
Charlotte Osborne
Customer Service & Website Manager
t: +44(0)207 014 5853 (d/l)
e: cosborne@tripp.co.uk
‘Tripp is the UK’s favourite luggage brand with over 20 years’ experience designing and selling luggage.
Our aim is to provide perfect travel solutions for customers, offering the best choice, quality and value on the high-street. Our suitcases are all designed in the UK, and include hard and soft options plus an extensive range of travel bags and cabin luggage.
We ensure all of our luggage is good looking, incredibly strong, ultra-lightweight, exceptional quality and great value for money.
I nostri premi indipendenti riconoscono i migliori marchi per il servizio clienti. I vincitori vengono decisi in base alle valutazioni ricevute dai clienti.
Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.
Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
‘Tripp is the UK’s favourite luggage brand with over 20 years’ experience designing and selling luggage.
Our aim is to provide perfect travel solutions for customers, offering the best choice, quality and value on the high-street. Our suitcases are all designed in the UK, and include hard and soft options plus an extensive range of travel bags and cabin luggage.
We ensure all of our luggage is good looking, incredibly strong, ultra-lightweight, exceptional quality and great value for money.