Ordered more than a week ago and still not arrived and no notification of when to expect it or any offer of a tracking service. To receive a request for feedback having heard nothing else and not...
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Tripp
Tripp
13 years ago
Good Afternoon,
Thank you for your feedback. I have just looked into your parcel and checked the tracking information. I can see that initially it looks like the courier required some further information in order to locate your address which is why it wasn't delivered on Wednesday the 27th.
You should have received an automated email from us with your tracking information, in order to check the status of your delivery, did you receive this?
This feedback email is also sent out automatically to anyone that has ordered with us therefore we were not aware that you had not received your parcel, my apologies for this.
I do apologize for any inconvenience caused by this late delivery, please let me know if there's anything further I can do to assist you.
Kind Regards
Your parcel has been signed for today, please let me know if there are any issues with it.
Charlotte Osborne
Customer Service & Website Manager
t: +44(0)207 014 5853 (d/l)
e: cosborne@tripp.co.uk
Data di acquisto: 25/03/2013
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Cliente fidato
Verificato da Feefo
13 years ago
A tad disappointed that I couldn't order directly over the phone. First attempt was aborted.
Recensioni del prodotto
Data di acquisto: 25/03/2013
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Cliente fidato
Verificato da Feefo
13 years ago
Not yet received the goods as promised
Data di acquisto: 25/03/2013
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Cliente fidato
Verificato da Feefo
13 years ago
Exceptional service,ordered from tripp twice and both times fast and reliable.
Recensioni del prodotto
Data di acquisto: 24/03/2013
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Cliente fidato
Verificato da Feefo
13 years ago
Very quick delivery, great product
Recensioni del prodotto
Data di acquisto: 25/03/2013
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Cliente fidato
Verificato da Feefo
13 years ago
Easy to navigate website, everything from ordering to delivery dealt with in an efficient manner.
I felt the initial ordering of the items was good but waiting for the products I felt a little in the dark and was unsure of where the items were coming from ie: Amazon, Tripp, I just didn't know who...
‘Tripp is the UK’s favourite luggage brand with over 20 years’ experience designing and selling luggage.
Our aim is to provide perfect travel solutions for customers, offering the best choice, quality and value on the high-street. Our suitcases are all designed in the UK, and include hard and soft options plus an extensive range of travel bags and cabin luggage.
We ensure all of our luggage is good looking, incredibly strong, ultra-lightweight, exceptional quality and great value for money.
I nostri premi indipendenti riconoscono i migliori marchi per il servizio clienti. I vincitori vengono decisi in base alle valutazioni ricevute dai clienti.
Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.
Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
‘Tripp is the UK’s favourite luggage brand with over 20 years’ experience designing and selling luggage.
Our aim is to provide perfect travel solutions for customers, offering the best choice, quality and value on the high-street. Our suitcases are all designed in the UK, and include hard and soft options plus an extensive range of travel bags and cabin luggage.
We ensure all of our luggage is good looking, incredibly strong, ultra-lightweight, exceptional quality and great value for money.