Tripp Recensioni

Good Afternoon, Thank your feedback. I'm very sorry to hear about your experience with Yodel. It is disappointing to hear that you have had issues with our courier service. We see their service as an extension of ours and therefore take full responsibility for their failure to deliver within the three working days. We do find that the vast majority of our parcels are delivered the next working day so I am sorry that your parcel did take longer. Any feedback given allows us to continually review our services and ensure that we are providing the best product and service at all times so we appreciate you taking the time to let us know of your issues. Kind regards Charlotte Osborne Customer Service & Website Manager t: +44(0)207 014 5853 (d/l) e: cosborne@tripp.co.uk

Good Afternoon, I do sincerely apologize that we were unable to contact you to advise of the extra days delay, we were unaware that Yodel were not able to delivery to you on the 4th. The majority of our deliveries would have been made the next working days and as yours was dispatched from us on the 3rd we expected delivery on the 4th. There must have been a reason locally why the driver was not able to get to you on this date. I understand that when you spoke to Danielle and she spoke to the couriers they confirmed that the parcel would be delivered before 2pm and it was delivered to you at 1.30pm. I'm sorry for any inconvenience caused to you, please let me know if there's anything further I can do to help. Kind Regards Charlotte Osborne Customer Service & Website Manager t: +44(0)207 014 5853 (d/l) e: cosborne@tripp.co.uk

Good Afternoon, Thank you for your email. I'm sorry to hear that this has been the case with your item. We do sell some of our products in our factory outlet stores but most of the time it does tend to be older stock to limit the crossover with what items are both in the outlet stores and in our Debenhams stores. We are required to sell any items in our outlet stores at a reduced price and on this occasion your case was one of these items. You are of course more than welcome to return your unused case to the Debenhams store where you purchased it from with your receipt and we will give you a full refund and you can then purchase it from the Outlet Village at the reduced price. I sincerely apologize for any inconvenience caused. Kind Regards Charlotte Osborne Customer Service & Website Manager t: +44(0)207 014 5853 (d/l) e: cosborne@tripp.co.uk

Good Afternoon, Thank you for your email. I'm sorry to hear that there's a problem with your case. We do have a 5 year manufacturing guarantee on all of our products so if there is a problem with your case then we will be able to replace it for you. I will contact you privately to discuss the options. Kind Regards Charlotte Osborne Customer Service & Website Manager t: +44(0)207 014 5853 (d/l) e: cosborne@tripp.co.uk

Good Afternoon, Thank you for taking the time to leave us feedback. We are dedictated to ensuring that all of our products are of as a high a quality as possible and any feedback from our customers is greatly appreciated. Unfortunately this item is not padded as it is one of our light ranges, it was manufactured with the view to it being as light as possible. Please let me know if there's anything further I can do to help. Kind Regards Charlotte Osborne Customer Service & Website Manager t: +44(0)207 014 5853 (d/l) e: cosborne@tripp.co.uk