The company service was good. But because they used Yodel as their courier service, I graded them as poor. The delivery took a lot of my nerves and time. I strongly recommend "Tripp" uses a different...
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Tripp
Tripp
13 years ago
Good Morning,
Thank you for your feedback.
I'm very sorry to hear that you had issues with the delivery courier which delayed your parcel.
I have passed on your feedback to the service centre as there does seem to have been an unnecessary delay on your delivery which I sincerely apologize for. We do find that our deliveries are 98% successful and it is a very small percentage that are problematic. Ideally we would like to minimize these unsuccessful deliveries and ensure that they are dealt with as swiftly as possible and we do appreciate that it can take longer than it should to rectify any issues.
I am pleased that you are happy with your product, please let us know if there's anything further I can do to assist you in the future.
Kind Regards
Charlotte Osborne
Customer Service & Website Manager
t: +44(0)207 014 5853 (d/l)
e: cosborne@tripp.co.uk
I have been boring all my friends by constantly telling them about the fantastic customer service I had. I had a query e mailed Tripp and got a reply back almost immediately! How I wish every...
‘Tripp is the UK’s favourite luggage brand with over 20 years’ experience designing and selling luggage.
Our aim is to provide perfect travel solutions for customers, offering the best choice, quality and value on the high-street. Our suitcases are all designed in the UK, and include hard and soft options plus an extensive range of travel bags and cabin luggage.
We ensure all of our luggage is good looking, incredibly strong, ultra-lightweight, exceptional quality and great value for money.
I nostri premi indipendenti riconoscono i migliori marchi per il servizio clienti. I vincitori vengono decisi in base alle valutazioni ricevute dai clienti.
Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.
Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
‘Tripp is the UK’s favourite luggage brand with over 20 years’ experience designing and selling luggage.
Our aim is to provide perfect travel solutions for customers, offering the best choice, quality and value on the high-street. Our suitcases are all designed in the UK, and include hard and soft options plus an extensive range of travel bags and cabin luggage.
We ensure all of our luggage is good looking, incredibly strong, ultra-lightweight, exceptional quality and great value for money.