Originall intended to purchase 2 of this item but discovered only 1 available at the time of purchase and was informed that there may be a 6 week wait until further stock is available. Disappointed...
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Recensioni del prodotto
Data di acquisto: 20/05/2013
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Cliente fidato
Verificato da Feefo
13 years ago
Quick and easy transaction - would happily recommend your service
Recensioni del prodotto
Data di acquisto: 18/05/2013
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Cliente fidato
Verificato da Feefo
13 years ago
An easy to use business that provided me with excellent service
Recensioni del prodotto
Data di acquisto: 19/05/2013
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Cliente fidato
Verificato da Feefo
13 years ago
Cant fault the service, the cae arrived within 2 days of order
The case arrived damaged and had to be returned to Debenhams Silverburn
Tripp
Tripp
13 years ago
Good Afternoon,
Thank you for your email. I'm sorry to hear that there was a problem with your case when it arrived. Please be assured that all of our products are thoroughly checked before dispatch to ensure that your order will reach you in the best possible condition. It is obviously disappointing to learn of an instance where a fault was missed and dispatched.
We would of course always replace the case and we would also have been able to arrange for a courier to come and swap the case for you after seeing images of the fault if you were not able to get to the store.
I'm pleased that it has been dealt with but please be assured that I will pass this on to the relevant department to ensure that the standards of our quality checks are being upheld.
Please let me know if there's anything further I can do to assist.
Kind Regards
Charlotte Osborne
Customer Service & Website Manager
t: +44(0)207 014 5853 (d/l)
e: cosborne@tripp.co.uk
‘Tripp is the UK’s favourite luggage brand with over 20 years’ experience designing and selling luggage.
Our aim is to provide perfect travel solutions for customers, offering the best choice, quality and value on the high-street. Our suitcases are all designed in the UK, and include hard and soft options plus an extensive range of travel bags and cabin luggage.
We ensure all of our luggage is good looking, incredibly strong, ultra-lightweight, exceptional quality and great value for money.
I nostri premi indipendenti riconoscono i migliori marchi per il servizio clienti. I vincitori vengono decisi in base alle valutazioni ricevute dai clienti.
Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.
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Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
‘Tripp is the UK’s favourite luggage brand with over 20 years’ experience designing and selling luggage.
Our aim is to provide perfect travel solutions for customers, offering the best choice, quality and value on the high-street. Our suitcases are all designed in the UK, and include hard and soft options plus an extensive range of travel bags and cabin luggage.
We ensure all of our luggage is good looking, incredibly strong, ultra-lightweight, exceptional quality and great value for money.