The bag was way too big to fit through our townhouse. And the delivery company returned it (they never even took it off the truck), but left the turf - as this was bought as part of a bundle. And...
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Sarah
Topsoil Direct Ltd
2 years ago
Thank you for your feedback. We do try to make the size of our bags as clear as possible on the website in addition to this we also try to make our returns policy clear too. I’m really sorry that you were so disappointed with our service, however, we acted immediately to resolve this for you.
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Sarah
Topsoil Direct Ltd
2 years ago
I am sorry that our product was not suitable for your requirements. We do try and make our bag sizes as clear as possible on our product listings.
Their delivery partner tried to deliver the product on a wrong day, could not do it, and did not inform anybody about that. It took me a few days to chase them, only to find out that they actually...
Have purchased both topsoil and compost - both excellent products. Easy to order and the twin stack option provides flexibility and represents good value. Would highly recommend.
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Data di acquisto: 13/02/2024
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Alan Frost
Verificato da Feefo
Durham
2 years ago
Ciò che Alan Frost ha detto su Topsoil Direct Ltd:
Although the topsoil itself is reasonable the delivery certainly is not. I've made two separate orders in two weeks. Both days I chose when the pallets would arrive.
On week one it was fast...
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Sarah
Topsoil Direct Ltd
2 years ago
I am sorry to hear that you had issues with your deliveries. As we use a third party delivery service we are not able to offer text alerts as standard, though we are always looking for ways to improve this service. Whilst we always aim to deliver on your chosen delivery day there are occasions where things beyond our control can delay an order. When we are aware of this we will inform customers as early as possible so we can make alterative arrangements where possible. Once again I apologise that your experience was not as we would expect.
I nostri premi indipendenti riconoscono i migliori marchi per il servizio clienti. I vincitori vengono decisi in base alle valutazioni ricevute dai clienti.
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Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.