The countryside is magnificent.
Our guide for the Hiroshima leg was Sam.
She was full of information, often standing at the front of the bus, all sorts of knowledge on Japan, it's people, customs...
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Chloe
Tomato Travel
6 years ago
Thank you for your feedback, Diane. We agree - one of the best parts about a coach tour through Japan is being able to see the wonderful countryside. In regards to your other comments, we will definitely take these on board and use them to improve our tours for future travellers.
In regards to tour numbers, our maximum group size is 45, which is an average number for most coach tour operators. However, as we do understand that some travellers would prefer a smaller group size, we also offer specialised small group tours as part of our portfolio.
Thank you again for taking the time to let us know your thoughts on your recent experience.
Data di acquisto: 28/09/2019
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Lesley
Verificato da Feefo
6 years ago
Ciò che Lesley ha detto su Tomato Travel:
Well organised tour and tremendous tour guides and the bus driver was outstanding .
Chloe
Tomato Travel
6 years ago
Thank you very much for your positive review, Lesley! We get a lot of positive feedback about our Tomato Travel guides and drivers, and we're glad to hear that you were happy with the level of service provided.
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Chloe
Tomato Travel
6 years ago
Thank you for such a positive review, Lesley! We hope to see you again on a Tomato Travel tour. Have a lovely day.
Sam was an excellent guide. It was an awesome trip
Chloe
Tomato Travel
6 years ago
Thank you very much for your positive review, Curtis! We really appreciate you taking the time to let us know about your recent experience with Tomato Travel.
Recensioni del prodotto
Chloe
Tomato Travel
6 years ago
We hope to see you again, Curtis! Thanks for your positive feedback. Have a wonderful day.
Hotels appalling both in situation, facilities and totally inadequate for tour groups with bags. Breakfasts not acceptable
Chloe
Tomato Travel
6 years ago
Thank you for taking the time to provide us with this feedback, Colin. We are sorry to hear that the standards of the hotels did not meet your expectations, and we will use this information to improve our tours for future guests. We always strive to provide a high level of customer service for our guests, and we hope that this is reflected in our choice of hotel partners. Thank you once again for your feedback.
Full credit goes to the Japanese tour guides at Tomato Travel, especially the tour leader Samantha and her team including Connie, Yumi and the coach driver Kimora San who were extremely friendly,...
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Chloe
Tomato Travel
6 years ago
Thank you so much for your positive review! We are so happy to hear that you enjoyed the service provided by your guides and driver, and that you have great memories of your Tomato Travel tour!
Recensioni del prodotto
Chloe
Tomato Travel
6 years ago
Thank you for your helpful feedback! We will take these comments on board and use them to improve our products for future guests. We can only hope to improve our services with helpful feedback from our valued guests. Thank you again for taking the time to let us know your thoughts!
Overall the trip was bland! There was way too much down time (shopping time according to the guide) and the guide only just met her requirements.Where were the Sumo's, Bonsai and snow on Fuji
Chloe
Tomato Travel
6 years ago
Hi Kenneth, thanks for your feedback. We will take your comments into consideration.
In regards to seeing sumo wrestling and bonsai, the itinerary you were booked on does not state that any of these things were included. In regards to seeing snow on Mount Fuji, at the time of travel, most of the snow would have melted as it was the end of summer. Thank you for taking the time to let us know your thoughts.
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Chloe
Tomato Travel
6 years ago
Thanks for your feedback, Kenneth. We hear a lot of positive feedback about out drivers, and we are happy to hear that you enjoyed this aspect of the tour.
Data di acquisto: 08/09/2019
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Larry
Verificato da Feefo
Perth,Australia
6 years ago
Ciò che Larry ha detto su Tomato Travel:
Times spent on the Buses were too long,thus on reaching destinations we were
always exhausted.The location of the first hotel was very poor,which did not get the holiday off to a good start.Apart...
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Chloe
Tomato Travel
6 years ago
Thank you for your review, Larry. We're happy to hear that you enjoyed the level of service provided by your tour guides and that you were happy with the choices of sightseeing destinations. However, we will take your comments about your accommodation into consideration and will use this information to improve our products for future travellers. Thank you for taking the time to let us know!
Tour was fairly well organised but, a week or so after we booked, we were informed there were no flights available. Luckily, we were able to book on an earlier tour. Otherwise, the accommodation...
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Chloe
Tomato Travel
6 years ago
Thank you for your positive review, Lance. We're happy to hear that you were pleased with the tour and the level of service provided by your guide, and that you enjoyed the sightseeing aspects.
Recensioni del prodotto
Chloe
Tomato Travel
6 years ago
Thank you very much for your positive review of your Tomato Travel tour, Lance! Our tour guides are one of our most valuable assets, and we're happy to hear that you enjoyed the level of service provided. Have a great day!
Data di acquisto: 07/10/2019
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Nedya
Verificato da Feefo
6 years ago
Ciò che Nedya ha detto su Tomato Travel:
Too many shrines and temples. Most accommodation was terrible. 3 restaurants in a row looked at us and said-no english menu, we then had dinner at 711 food store. Very disappointed with the whole...
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Chloe
Tomato Travel
6 years ago
Thank you for your feedback, Nedya.
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Data di acquisto: 09/09/2019
0
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Clara Jimena Gomez Suarez
Verificato da Feefo
6 years ago
Ciò che Clara Jimena Gomez Suarez ha detto su Tomato Travel:
The active tour allowed me to experience Japan in a completely different way. It exceeds all my expectations! Japan has the best roads to ride with such beautiful landscapes. I could see details that...
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Chloe
Tomato Travel
6 years ago
Thank you so much for your positive review, Clara! We really appreciate you taking the time to let us know your impressions of the tour and your guide. We hope to see you on a Tomato Travel tour again!
Recensioni del prodotto
Chloe
Tomato Travel
6 years ago
Thank you for your positive review of your Tomato Travel tour, Clara!
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Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
