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SG
SARMITA GUPTA
Verificato da Feefo
7 years ago
Ciò che SARMITA GUPTA ha detto su Tomato Travel:
Very good service. On time
Amy Robinson
Tomato Travel
7 years ago
Thank you very much for your feedback. We really appreciate all of our customers feedback and comments. We will use this feedback to improve, change and make new tours in the future. We are glad that you enjoyed your tour to China. We hope someday we can help you plan your next holiday or tour to China or other Asian countries. Thank you for supporting Tomato Travel.
Flight arrangements ex Adelaide,Melbourne.Guangzhou to Seoul,very inconvenient,since Southern China Airlines flies daily from Adelaide.Singapore airline option offered to other travellers an even...
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Derek Lam
Tomato Travel
7 years ago
Thank you for your feedback and comments. We really value our customers feedback and comments. We will use these to improve, change and make new tours in the future. We are sorry that we did not provide you a convenient flight for you trip to Japan. We are currently working hard as a team to provide good customer service and give you the best options for flights. We are also working to improve our group sizes and such. We are glad that you enjoyed your tour itinerary and it was valuable for you. We are also glad that you enjoyed Japan and South Korea. We hope that someday we can help you plan your holiday or tour again to Japan or other countries in Asia. Thank you for supporting Tomato Travel.
Recensioni del prodotto
Derek Lam
Tomato Travel
7 years ago
Thank you for your feedback. We would really appreciate it if you could please recommend us to others. We are happy to provide you with any details about our new tours, our updated and new website and much more.
Without the tour i wouldn't have been able to see as much as I did, but the hotel locations were terrible, basically the whole time we weren't within walking distance of anything so when you did have...
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Derek Lam
Tomato Travel
7 years ago
Thank you for your feedback and comments. We really appreciate all of our customers feedback and comments about our tours. We will use this feedback to improve, change and make new tours in the future. We are sorry that you were disappointed by some parts of your tour and you didn't enjoy it over all but we will start to improve our tours so that other customers do not experience this. However, we do have many other tours in Japan, South Korea and Taiwan so if you would ever like to visit these countries you may like to try them.
Recensioni del prodotto
Derek Lam
Tomato Travel
7 years ago
Thank you for your feedback. We are terribly sorry about your experience on your China tour. We have a range of other tours that will be much more enjoyable for you. Our main expertise are Japan so we have a Japan by Rail tour (You can ride the bullet train) around famous places in Japan. Our Japan by Rail routes will start from the north and work there way down to the very south of Japan. If you are ever interested to know about these tours do not hesitate to contact us anytime. We are very happy to assist you in your holiday plans or to help you plan your holiday.
Data di acquisto: 10/09/2018
0
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EN
Eduardo Jorge Fierro-Navarro
Verificato da Feefo
7 years ago
Ciò che Eduardo Jorge Fierro-Navarro ha detto su Tomato Travel:
Good
Derek Lam
Tomato Travel
7 years ago
Thank you for your feedback! We really appreciate all of our customers feedback and comments. We will use this for to improve, change or make new products in the future. We are glad that you enjoyed your tour in China. We hope someday we can help you plan your next holiday or tour to China or other countries in Asia. Thank you for supporting Tomato Travel.
Recensioni del prodotto
Derek Lam
Tomato Travel
7 years ago
Thank you very much for your comment. We would really like it if you could please recommend us to others.
Data di acquisto: 10/09/2018
0
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JK
Janet Susan Kingsford
Verificato da Feefo
7 years ago
Ciò che Janet Susan Kingsford ha detto su Tomato Travel:
Our Tour guide was a little old for the job. The palaces we visited were empty and very boring. We expected a really good final dinner and get together with guide, we had none of these things. We...
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Derek Lam
Tomato Travel
7 years ago
Thank you for your feedback. We are terribly sorry for all of the inconveniences that you experienced on your tour. We understand that there were a lot of problems and issues but we are working hard to improve these. We really value our customers feedback always. We hope that someday even after this experience you may like to take another tour through us. We are happy to provide you with the best services, flight itineraries and activities (optional, so you can choose them) to fit your needs. We provide other tours around Asia as well, such as China, South Korea and Taiwan. Please contact us if you are ever interested.
Recensioni del prodotto
Derek Lam
Tomato Travel
7 years ago
Thank you for your feedback. We will use your comments to improve the tours in the future.
Data di acquisto: 25/07/2018
0
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MA
Malcolm
Verificato da Feefo
Brisbane
7 years ago
Ciò che Malcolm ha detto su Tomato Travel:
Tour was well organised from the meet and greet . Buses were clean and on time guides were informative and spoke English well
Derek Lam
Tomato Travel
7 years ago
Thank you very much for your feedback and comments. We really appreciate all of our customers feedback as we can use it to improve, change or make new products in the future. We are really glad that you enjoy your tour in China. We hope someday we can help you plan your next holiday or tour in China or other countries in Asia. Thank you for supporting Tomato Travel.
Recensioni del prodotto
Derek Lam
Tomato Travel
7 years ago
Thank you for your comment. We are glad you enjoyed your Luxury Best of China tour and we hope someday we can help you plan your next holiday. We would really like it if you could recommend us to others.
We (3 couples) elected to upgrade to premium economy and needed extra attention by Tomato's staff. By electing to upgrade, we were given the option to fly with JAL or go with Qantas; since JAL flew...
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Derek Lam
Tomato Travel
7 years ago
Thank you so much for your feedback! We really appreciate your feedback and comments. We will use this to improve our tours and services in the future. We are glad that you enjoyed your upgraded flight with JAL (as it is one of the Japanese airlines)! We hope that some day we can plan your next holiday to Japan or anywhere else in Asia! Thanks for supporting Tomato Travel.
SO
SANFORD ONO
7 years ago
Forgot to add: by flying JAL's premium economy class, you are entitled to enter the Sakura lounge at the Melbourne and Kansai airport. A very pleasant surprise.
Recensioni del prodotto
Derek Lam
Tomato Travel
7 years ago
Thank you again for your detailed feedback! We are so glad you could enjoy your Discover Japan Fly Qantas tour. We are working to improve our hotels around near Mount Fuji and some of our other services. We would really appreciate it if you could recommend us to other people you know. Thanks again for supporting Tomato Travel.
Data di acquisto: 22/08/2018
0
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RJ
Ross Donald Jones
Verificato da Feefo
7 years ago
Ciò che Ross Donald Jones ha detto su Tomato Travel:
Disappointed the group leader's English was poor and very hard to understand and we were rushed most times, I have been travelling the world and been on many tours I would not recommend this one...
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Derek Lam
Tomato Travel
7 years ago
Thank you for your feedback! We are terribly sorry that you had a disappointing tour in Japan. We really value our customers feedback and comments so we can improve, change or make new products for the future. We are really trying to improve our tour itineraries, transportation and our tour guides. We hope that you consider traveling with us again in the future as we have tours all over Japan and Asia.
Recensioni del prodotto
Derek Lam
Tomato Travel
7 years ago
Thank you for your feedback. We will use your feedback to improve our services and tours in the future. We hope someday we can help you plan your next holiday to Japan or Asia.
Data di acquisto: 25/06/2018
0
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Cliente fidato
Verificato da Feefo
7 years ago
I felt that the service you offered in Japan was caring, friendly and efficient.
Derek Lam
Tomato Travel
7 years ago
Thank you for your feedback! We really appreciate our customers feedback and reviews on our tours. We are glad you enjoyed your time in Japan!
Recensioni del prodotto
Derek Lam
Tomato Travel
7 years ago
We are glad you enjoyed your time on your Discover Japan tour. We are always working hard to improve our tours in every way possible. Thank you for your feedback!
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Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
