Mimimal but competent. Not a lot of information - just the basics.
The tour itself was good value for the price and the itinerary was excellent.
The Guide was extremely poor;.
Amy Robinson
Tomato Travel
7 years ago
Thank you for your feedback! We value all of our customers feedback and comments. We will use these to improve, change and make new products in the future.We are glad you enjoyed some aspects of your tour. We will work to improve the other areas of the tour that did not meet your expectations. We are sorry for this and we hope that in the future we can plan your next holiday to Japan or another Asian country. If you are interested in other products (our own tours) and experiences then please check out our new website: www.tomatotravel.com.au. Thank you.
Amy Robinson
Tomato Travel
7 years ago
Thank you for your feedback! We value all of our customers feedback and comments. We will use these to improve, change and make new products in the future.We are glad you enjoyed some aspects of your tour. We will work to improve the other areas of the tour that did not meet your expectations. We are sorry for this and we hope that in the future we can plan your next holiday to Japan or another Asian country. If you are interested in other products (our own tours) and experiences then please check out our new website: www.tomatotravel.com.au. Thank you.
Recensioni del prodotto
Amy Robinson
Tomato Travel
7 years ago
Thank you for your comment we will take this into consideration for the future.
Amy Robinson
Tomato Travel
7 years ago
Thank you for your comment we will take this into consideration for the future.
Data di acquisto: 31/10/2018
0
Condividi
MS
Marilyn Ruth Schoonderwoerd
Verificato da Feefo
7 years ago
Ciò che Marilyn Ruth Schoonderwoerd ha detto su Tomato Travel:
Your organisation in Japan was fine but the flights you booked us on from and to Sydney were poorly timed, with both a very late outbound and early Inbound flight. Others on the same tour, flying...
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Amy Robinson
Tomato Travel
7 years ago
Thank you for your feedback! We value our customers feedback and comments. We will use these to improve, change and make new products in the future. We are terribly sorry for not allowing you to choose a range of flight options. We are always working hard to improve our customer service and products to meet the needs of our customers. We will definitely make sure we let our customers have a lot more choices of flights. Again, we are sorry for the inconveniences.
Amy Robinson
Tomato Travel
7 years ago
Thank you for your feedback! We value our customers feedback and comments. We will use these to improve, change and make new products in the future. We are terribly sorry for not allowing you to choose a range of flight options. We are always working hard to improve our customer service and products to meet the needs of our customers. We will definitely make sure we let our customers have a lot more choices of flights. Again, we are sorry for the inconveniences.
Recensioni del prodotto
Amy Robinson
Tomato Travel
7 years ago
Thank you for your comments. We will look at these and take them into consideration for our future products.
Amy Robinson
Tomato Travel
7 years ago
Thank you for your comments. We will look at these and take them into consideration for our future products.
Communication pre trip was always very responsive. The trip overall was exactly as we had imagined from the description.
Amy Robinson
Tomato Travel
7 years ago
Thank you for your feedback! We really appreciate all of our customers feedback and comments. We will use these to improve, change and make new products in the future. We are glad you enjoyed your tour in Japan! We hope someday we can help you plan your next holiday or tour to Japan or other countries in Asia. If you are interested in any of our products or optional experiences we have loaded some for 2019 onto our new website, please take a look and if you are interested contact us anytime. www.tomatotravel.com.au. Thanks for supporting Tomato Travel.
Amy Robinson
Tomato Travel
7 years ago
Thank you for your feedback! We really appreciate all of our customers feedback and comments. We will use these to improve, change and make new products in the future. We are glad you enjoyed your tour in Japan! We hope someday we can help you plan your next holiday or tour to Japan or other countries in Asia. If you are interested in any of our products or optional experiences we have loaded some for 2019 onto our new website, please take a look and if you are interested contact us anytime. www.tomatotravel.com.au. Thanks for supporting Tomato Travel.
Amy Robinson
Tomato Travel
7 years ago
Thank you for your feedback! We really appreciate all of our customers feedback and comments. We will use these to improve, change and make new products in the future. We are glad you enjoyed your tour in Japan! We hope someday we can help you plan your next holiday or tour to Japan or other countries in Asia. If you are interested in any of our products or optional experiences we have loaded some for 2019 onto our new website, please take a look and if you are interested contact us anytime. www.tomatotravel.com.au. Thanks for supporting Tomato Travel.
Amy Robinson
Tomato Travel
7 years ago
Thank you for your feedback! We really appreciate all of our customers feedback and comments. We will use these to improve, change and make new products in the future. We are glad you enjoyed your tour in Japan! We hope someday we can help you plan your next holiday or tour to Japan or other countries in Asia. If you are interested in any of our products or optional experiences we have loaded some for 2019 onto our new website, please take a look and if you are interested contact us anytime. www.tomatotravel.com.au. Thanks for supporting Tomato Travel.
Amy Robinson
Tomato Travel
7 years ago
Thank you for your feedback! We really appreciate all of our customers feedback and comments. We will use these to improve, change and make new products in the future. We are glad you enjoyed your tour in Japan! We hope someday we can help you plan your next holiday or tour to Japan or other countries in Asia. If you are interested in any of our products or optional experiences we have loaded some for 2019 onto our new website, please take a look and if you are interested contact us anytime. www.tomatotravel.com.au. Thanks for supporting Tomato Travel.
Recensioni del prodotto
Amy Robinson
Tomato Travel
7 years ago
Thank you for your feedback! We really appreciate all of our customers feedback and comments. We will use these to improve, change and make new products in the future. We are glad that you enjoyed each aspect of your trip. We hope someday we can help you plan your next holiday or tour to Japan or other countries in Asia. If you are interested in any of our tours for next year or our optional experiences please take a look at our new website: www.tomatotravel.com.au. Thanks for supporting Tomato Travel.
Amy Robinson
Tomato Travel
7 years ago
Thank you for your feedback! We really appreciate all of our customers feedback and comments. We will use these to improve, change and make new products in the future. We are glad that you enjoyed each aspect of your trip. We hope someday we can help you plan your next holiday or tour to Japan or other countries in Asia. If you are interested in any of our tours for next year or our optional experiences please take a look at our new website: www.tomatotravel.com.au. Thanks for supporting Tomato Travel.
Amy Robinson
Tomato Travel
7 years ago
Thank you for your feedback! We really appreciate all of our customers feedback and comments. We will use these to improve, change and make new products in the future. We are glad that you enjoyed each aspect of your trip. We hope someday we can help you plan your next holiday or tour to Japan or other countries in Asia. If you are interested in any of our tours for next year or our optional experiences please take a look at our new website: www.tomatotravel.com.au. Thanks for supporting Tomato Travel.
Amy Robinson
Tomato Travel
7 years ago
Thank you for your feedback! We really appreciate all of our customers feedback and comments. We will use these to improve, change and make new products in the future. We are glad that you enjoyed each aspect of your trip. We hope someday we can help you plan your next holiday or tour to Japan or other countries in Asia. If you are interested in any of our tours for next year or our optional experiences please take a look at our new website: www.tomatotravel.com.au. Thanks for supporting Tomato Travel.
Amy Robinson
Tomato Travel
7 years ago
Thank you for your feedback! We really appreciate all of our customers feedback and comments. We will use these to improve, change and make new products in the future. We are glad that you enjoyed each aspect of your trip. We hope someday we can help you plan your next holiday or tour to Japan or other countries in Asia. If you are interested in any of our tours for next year or our optional experiences please take a look at our new website: www.tomatotravel.com.au. Thanks for supporting Tomato Travel.
Data di acquisto: 30/10/2018
0
Condividi
TW
Trudy Lorraine Wilson
Verificato da Feefo
Melbourne
7 years ago
Ciò che Trudy Lorraine Wilson ha detto su Tomato Travel:
Travel guide very good on tour and the places that we went were very good. Paperwork and flights came within good timing. Would use them again if the opportunity came up.
Amy Robinson
Tomato Travel
7 years ago
Thank you Trudy for your feedback! Also your Facebook feedback before. Congratulations, you have won a $50 voucher and we will send those out very soon to our customers. We always value our customers feedback and comments and we will use these to improve, change and make new products in the future. We are glad that you enjoyed your tour! We hope someday we can help you plan your next holiday or tour to Japan or other countries in Asia. If you are interested in seeing our products or experiences for next year please visit our new website: www.tomatotravel.com.au (you can book anything directly with us). Thank you for supporting Tomato Travel.
Amy Robinson
Tomato Travel
7 years ago
Thank you Trudy for your feedback! Also your Facebook feedback before. Congratulations, you have won a $50 voucher and we will send those out very soon to our customers. We always value our customers feedback and comments and we will use these to improve, change and make new products in the future. We are glad that you enjoyed your tour! We hope someday we can help you plan your next holiday or tour to Japan or other countries in Asia. If you are interested in seeing our products or experiences for next year please visit our new website: www.tomatotravel.com.au (you can book anything directly with us). Thank you for supporting Tomato Travel.
Amy Robinson
Tomato Travel
7 years ago
Thank you Trudy for your feedback! Also your Facebook feedback before. Congratulations, you have won a $50 voucher and we will send those out very soon to our customers. We always value our customers feedback and comments and we will use these to improve, change and make new products in the future. We are glad that you enjoyed your tour! We hope someday we can help you plan your next holiday or tour to Japan or other countries in Asia. If you are interested in seeing our products or experiences for next year please visit our new website: www.tomatotravel.com.au (you can book anything directly with us). Thank you for supporting Tomato Travel.
Recensioni del prodotto
Amy Robinson
Tomato Travel
7 years ago
Thank you very much for your comments. We would really like it if you could recommend us to your friends and family.
Amy Robinson
Tomato Travel
7 years ago
Thank you very much for your comments. We would really like it if you could recommend us to your friends and family.
Amy Robinson
Tomato Travel
7 years ago
Thank you very much for your comments. We would really like it if you could recommend us to your friends and family.
Data di acquisto: 03/10/2018
0
Condividi
GK
Gregory Bernard Kenworthy
Verificato da Feefo
Perth Western Australia
7 years ago
Ciò che Gregory Bernard Kenworthy ha detto su Tomato Travel:
Service was excellent. China is a difficult country in my opinion to organise tours of star attractions in large cities. Spent a lot of time in coaches. Accommodation was five star. Tour...
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Amy Robinson
Tomato Travel
7 years ago
Thank you Gregory for your comments. We really appreciate all of our customers feedback and comments. We will use these to improve, change and make new products in the future. We are glad that you enjoyed your tour. We hope someday we can help you plan your next holiday or tour to Japan or other countries in Asia. Thank you for supporting Tomato Travel. If you are interested in some of our own products and tours/optional experiences please take a look at our new website: www.tomatotravel.com.au
Amy Robinson
Tomato Travel
7 years ago
Thank you Gregory for your comments. We really appreciate all of our customers feedback and comments. We will use these to improve, change and make new products in the future. We are glad that you enjoyed your tour. We hope someday we can help you plan your next holiday or tour to Japan or other countries in Asia. Thank you for supporting Tomato Travel. If you are interested in some of our own products and tours/optional experiences please take a look at our new website: www.tomatotravel.com.au
Recensioni del prodotto
Amy Robinson
Tomato Travel
7 years ago
Thank you for your comments. We will take those into consideration and change up the tour itinerary in the future. We would really like it if you could recommend us to your friends and family. Thanks again.
Amy Robinson
Tomato Travel
7 years ago
Thank you for your comments. We will take those into consideration and change up the tour itinerary in the future. We would really like it if you could recommend us to your friends and family. Thanks again.
Data di acquisto: 08/10/2018
0
Condividi
ET
ELIZABETH EVA THOMSON
Verificato da Feefo
7 years ago
Ciò che ELIZABETH EVA THOMSON ha detto su Tomato Travel:
Our tour leader was very good and I enjoyed the itinerary there was enough free days BUT there was TOO MANY people on tour, 46 was way too many especially when it was time to get off the bus and...
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Amy Robinson
Tomato Travel
7 years ago
Thank you for your feedback! We value all of our customers feedback and comments. We will use these to improve, change and make new products in the future. We are glad that you enjoyed your tour even though there was a lot of group members. We are working on improving this for our tours for next year. We will have small group tours with 20 people instead. We hope someday we can plan your next holiday or tour to Japan or other countries in Asia. If you are interested to know more about us and our products/optional experiences please take a look at our new website: www.tomatotravel.com.au. Thank you.
Amy Robinson
Tomato Travel
7 years ago
Thank you for your feedback! We value all of our customers feedback and comments. We will use these to improve, change and make new products in the future. We are glad that you enjoyed your tour even though there was a lot of group members. We are working on improving this for our tours for next year. We will have small group tours with 20 people instead. We hope someday we can plan your next holiday or tour to Japan or other countries in Asia. If you are interested to know more about us and our products/optional experiences please take a look at our new website: www.tomatotravel.com.au. Thank you.
Amy Robinson
Tomato Travel
7 years ago
Thank you for your feedback! We value all of our customers feedback and comments. We will use these to improve, change and make new products in the future. We are glad that you enjoyed your tour even though there was a lot of group members. We are working on improving this for our tours for next year. We will have small group tours with 20 people instead. We hope someday we can plan your next holiday or tour to Japan or other countries in Asia. If you are interested to know more about us and our products/optional experiences please take a look at our new website: www.tomatotravel.com.au. Thank you.
Amy Robinson
Tomato Travel
7 years ago
Thank you for your feedback! We value all of our customers feedback and comments. We will use these to improve, change and make new products in the future. We are glad that you enjoyed your tour even though there was a lot of group members. We are working on improving this for our tours for next year. We will have small group tours with 20 people instead. We hope someday we can plan your next holiday or tour to Japan or other countries in Asia. If you are interested to know more about us and our products/optional experiences please take a look at our new website: www.tomatotravel.com.au. Thank you.
Amy Robinson
Tomato Travel
7 years ago
Thank you for your feedback! We value all of our customers feedback and comments. We will use these to improve, change and make new products in the future. We are glad that you enjoyed your tour even though there was a lot of group members. We are working on improving this for our tours for next year. We will have small group tours with 20 people instead. We hope someday we can plan your next holiday or tour to Japan or other countries in Asia. If you are interested to know more about us and our products/optional experiences please take a look at our new website: www.tomatotravel.com.au. Thank you.
Recensioni del prodotto
Amy Robinson
Tomato Travel
7 years ago
Thank you Elizabeth we appreciate your comments.
Amy Robinson
Tomato Travel
7 years ago
Thank you Elizabeth we appreciate your comments.
Amy Robinson
Tomato Travel
7 years ago
Thank you Elizabeth we appreciate your comments.
Amy Robinson
Tomato Travel
7 years ago
Thank you Elizabeth we appreciate your comments.
Amy Robinson
Tomato Travel
7 years ago
Thank you Elizabeth we appreciate your comments.
Data di acquisto: 03/10/2018
0
Condividi
Cliente fidato
Verificato da Feefo
7 years ago
well organised except for Hiroshoma tour, could use more time to spend at the museum and city.
Amy Robinson
Tomato Travel
7 years ago
Thank you for your comments. We really appreciate our customers feedback and comments. We will use these to improve, change and make new products in the future. We are glad that you enjoyed your tour in Japan. We are really sorry about the Hiroshima extension section, it can be quite rushed and busy with our group tours. We will use this feedback and change the process or tour style. We hope that someday we can plan your next holiday or tour to Japan or other countries in Asia.
Data di acquisto: 30/10/2018
0
Condividi
PR
Peter David Ridding
Verificato da Feefo
Lakewood
7 years ago
Ciò che Peter David Ridding ha detto su Tomato Travel:
Everything went smoothly and according to the itinerary. The hotels ranged from good to great. The guide "Conny" was excellent, and had a great command of the English language. She was very helpful....
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Amy Robinson
Tomato Travel
7 years ago
Thank you very much Peter for your comment. We really appreciate our customers feedback and comments. We will use these to improve, change and make new products in the future. We are glad that you enjoyed your tour in Japan! We hope someday we can help you plan your next holiday or tour to Japan or other countries in Asia. Thank you for supporting Tomato Travel. If you are interested to find out more about our new products and optional experiences please take a look at our new website: www.tomatotravel.com.au
Data di acquisto: 31/10/2018
0
Condividi
LM
Lynette Maunder
Verificato da Feefo
Gunnedah NSW
7 years ago
Ciò che Lynette Maunder ha detto su Tomato Travel:
Name tags to be supplied at the beginning
Maps for the immediate area for each location
When we had 2 free days in Osaka we had just arrived in Japan after an overnight flight and it would have...
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Amy Robinson
Tomato Travel
7 years ago
Thank you for your feedback! We really appreciate all of our customers feedback and comments. We will use these to improve, change and make new products in the future. We are sorry for any of the inconveniences caused on your trip. We will use your comments to change our current tours and systems. We are sorry that you feel you had no directions in Tokyo, in this case we are also sorry for not providing any optional experiences or information about the attractions in Tokyo. We are currently developing more tours that are small group focused so that may be better for you. We will have a whole range of new tours on our new website: www.tomatotravel.com.au, if you are interested please take a look. We hope that we can plan your next holiday or tour to Japan or other countries in Asia.
Data di acquisto: 31/10/2018
0
Condividi
IB
IAN FREDERICK BELSHAM
Verificato da Feefo
Coolum Beach
7 years ago
Ciò che IAN FREDERICK BELSHAM ha detto su Tomato Travel:
The service was in line with expectations and good value for money. Tour guide good
Amy Robinson
Tomato Travel
7 years ago
Thank you very much for your feedback! We really appreciate all of our customers feedback and comments. We will use these to improve, change and make new products in the future. We are glad that you enjoyed your tour and it met your expectations. We hope someday we can help you plan your next holiday or tour to Japan and other Asian countries. Thank you for supporting Tomato Travel.
Recensioni del prodotto
Amy Robinson
Tomato Travel
7 years ago
Thanks for your comment! We really appreciate it. We would really like it if you could please recommend us to your friends and family. If you are interested in any of our other tours (our own tours) or optional experiences please take a look at our website: www.tomatotravel.com.au
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Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.