Come vengono raccolte le recensioni di Feefo?

Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.

Chi può lasciare una recensione su Feefo?

Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.

Come verifichiamo le recensioni?

Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.

Come trattiamo le recensioni false?

Feefo impedisce alle persone di lasciare recensioni false perché invitiamo solo gli acquirenti verificati a rilasciare un feedback.

Recensioni di tinhat™ Insurance

Visualizzazione di tutte le 587 recensioni

Trusted Customer

9 years ago

Ciò che Trusted Customer ha detto su tinhat™ Insurance:

Great easy service and user friendly website

Process was really quick and services were easy to use, and tinhat had the best offer for my mobile phone insurance.

Trusted Customer

9 years ago

Ciò che Trusted Customer ha detto su tinhat™ Insurance:

Nocorrespondence

I haven't received any email confirmation or paperwork, so I have no idea if I'm covered or what to do if I need to make a claim

Joe

tinhat™ Insurance

9 years ago

Hi Neil,

Thanks for taking the time to leave your feedback, and I'm sorry that you didn't receive your policy schedule straight away.

Occasionally they get caught in spam filters, but I manually re-forwarded it to you just now so hopefully you've receive it? Please let me know either way.

Thanks,

Joe

Trusted Customer

Aberdeen

9 years ago

Ciò che Trusted Customer ha detto su tinhat™ Insurance:

Great easy to use site and good prices

Easy to use site great quote and excellent service

Cliente fidato

9 years ago

Straight forward set up. This was done with ease.

Trusted Customer

9 years ago

Ciò che Trusted Customer ha detto su tinhat™ Insurance:

100%happy

Trusted Customer

9 years ago

Ciò che Trusted Customer ha detto su tinhat™ Insurance:

A really fast, easy and straightforward process, just what you need.

Trusted Customer

9 years ago

Ciò che Trusted Customer ha detto su tinhat™ Insurance:

The services available is very good but I wont give fives stars untill I need to use you service if ever I do

Trusted Customer

9 years ago

Ciò che Trusted Customer ha detto su tinhat™ Insurance:

It was easy to join in however, i recently experienced an accident with my screen and the insurance said they would replace the screen as well as the screen protector but they didn't, very poor...

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Cliente fidato

9 years ago

Appealing service do not go to tin hat or supercover

Appaling service, I had no proof of purchase so the agent told me it'd be fine for me to show proof of usage linked to my phone. When I made a claim she then said she's spoken to her manager who...

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Joe

tinhat™ Insurance

9 years ago

Hi,

Thank you for taking the time to leave your feedback, and I'm really sorry to hear that you were dissatisfied with the service your received.

I contacted our policy administrator, and they've confirmed that they couldn't process your claim because you weren't able to provide suitable evidence of ownership. If you disagree with this I'd recommend that you submit a complaint by emailing complaints@supercoverinsurance.com or by calling 02037 949300.

Best wishes,

Joe

Cliente fidato

9 years ago

Used a voucher to receive a discount for insurance but this wasn't honoured...

Used a voucher to receive a discount for insurance but this wasn't honoured. Attempted to call customer services but no joy.

Joe

tinhat™ Insurance

9 years ago

Hi,

Thanks for taking the time to provide your feedback, and I'm really sorry that you experienced issues with one of our voucher code discounts.

I can't see any record of a voucher being applied to your order, but I'll make sure that your premium is updated with the 10% reduction now.

I hope that helps, and please get in touch if I can be of any more assistance.

Best wishes,

Joe

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