Easy to use website, good communication from them, order arrived quickly. The only downside was on the day I ordered the website was very slow loading each page, but that could have just been an off...
I made an order but only received one item out of three. There was no explanation on this, just the money was refunded... I feel super disappointed.
Braintree Clothing
Thought Clothing
10 years ago
Thank you for getting in touch via Feefo. Myself and my collegue have been intouch regarding your feedback last week. An email was sent shortly after your order was placed to advise that an item was out of stock and asked if you wished to swap the item for an alternative. As we had not heard back from yourself after 3 working days a automatic refund processed for the item. Apolygises for the disapointment this would have understandably caused. Please let me know if we can be any further assistance. Best Regards, Abby.
Cliente fidato
10 years ago
Well, I never received such email so maybe you should check how this automatic system is working. I read my mail every day so there is no way it could have went unnoticed - and I just double checked my inbox (and junk folder).
I also tried to email info@braintreeclothing.com but mail delivery system returned my mail because "the address is not valid".
Thank you for answering and explaining via Feefo, though.
Many of my clothes are from Braintree Clothing and they not only look smart but keep on looking good after many years of wear. What I would like to see next year are one or two very simple tunic...
Thought is an ethical fashion company producing beautiful, timeless, thoughtful clothing using some of the planet's strongest, softest and most sustainable fabrics like breathable bamboo, helpful hemp, and organic cotton.
Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.
Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Thought is an ethical fashion company producing beautiful, timeless, thoughtful clothing using some of the planet's strongest, softest and most sustainable fabrics like breathable bamboo, helpful hemp, and organic cotton.