Purchased the pillow with additional cover. Unfortunately, the original cover that comes with the pillow was not supplied. No discount or supply of the original cover was offered when I emailed the...
Hi Jason.
Thank you for your feedback. We would like to ensure that you can walk away happy with your purchase.
If you would like, we can offer you an exchange for a more suitable product/pillow for you.
Please reach out to our friendly support team, support@pillows.com.au as we would love to assist you.
Warm regards,
Jessie.
JA
Jason Anstey
4 days ago
Great service from Jessie who walked me through aspects that really helped me.
Data di acquisto: 15/09/2026
0
Condividi
BP
Bev Portors
Verificato da Feefo
AUS
5 days ago
Ciò che Bev Portors ha detto su Therapeutic Pillow:
Perfect
Jessie Roberts
Therapeutic Pillow
4 days ago
Hi Bev!
Thank you for your feedback, we are pleased to hear that you were happy with your overall purchase and experience.
Warm regards,
Jessie.
Recensioni del prodotto
Jessie Roberts
Therapeutic Pillow
4 days ago
Hi Bev!
We're so glad to hear that the heat pack is providing comfort to you and your friends!
Thank you for your support.
Warm regards,
Jessie.
Data di acquisto: 29/09/2026
0
Condividi
CA
Cat
Verificato da Feefo
AUS
8 days ago
Ciò che Cat ha detto su Therapeutic Pillow:
Easy enough to order. Obviously, product description was misleading.
Jessie Roberts
Therapeutic Pillow
4 days ago
Good morning, Cat.
Thank you for your review, we are sorry to hear that you have felt mislead by our descriptions. The pillow is considered firm for the average user.
We have passed on your feedback to our management and production team in regard to the firmness of the product.
Thank you for taking the time to provide your feedback.
Warm regards,
Jessie.
Recensioni del prodotto
Jessie Roberts
Therapeutic Pillow
4 days ago
Hi there,
Thank you for your feedback.
We are sorry to hear that you have found your pillow uncomfortable and that it has come softer than described.
If you would like, we can look into replacing this order as there is a chance this is a product defect that was not picked up during our quality check.
Otherwise, we can offer you an exchange for a more suitable pillow for you.
If you would like to discuss this further, you are welcome to contact our friendly support team support@pillows.com.au
Kind thanks,
Jessie
Data di acquisto: 25/09/2026
0
Condividi
Cliente fidato
Verificato da Feefo
9 days ago
I received the heat pack in a good box & didn't have to wait too long
Jessie Roberts
Therapeutic Pillow
4 days ago
Hi there.
Thank you for taking the time to provide us with your feedback.
We are glad the parcel arrived safely in a suitable time.
Warm regards,
Jessie.
Recensioni del prodotto
Jessie Roberts
Therapeutic Pillow
4 days ago
Good afternoon.
Thank you for your feedback.
This product is designed for the average user, and we are sorry to hear that you have found the product uncomfortable.
We have passed on your feedback onto our management and production team in regard to a lighter product.
If you would like, we can offer you an exchange for a more suitable product for you. :)
If would like this to discuss this further, feel free to contact us at support@pillows.com.au.
Warm regards,
Jessie.
Hi Andrew.
Thank you for your feedback. We are pleased to hear that pillow arrived safely and on time.
Warm regards,
Jessie.
Recensioni del prodotto
Jessie Roberts
Therapeutic Pillow
4 days ago
Hi Andrew.
Thank you for your review, we really appreciate you taking the time to do so.
We have passed on your feedback to our Management and production team in regard to an alternate cover aside from the cotton cover.
If you would like to discuss this further, feel free to contact us at support@pillows.com.au.
Warm regards,
Jessie.
Data di acquisto: 24/09/2026
0
Condividi
MC
Merilyn Cox
Verificato da Feefo
AUS
11 days ago
Ciò che Merilyn Cox ha detto su Therapeutic Pillow:
Prompt order processing
Regular delivery updates
Fast delivery
Jessie Roberts
Therapeutic Pillow
11 days ago
Hi Merilyn.
Thank you for your review! We are so glad to hear that you are happy with your overall experience.
Warm regards,
Jessie.
Recensioni del prodotto
Jessie Roberts
Therapeutic Pillow
11 days ago
Hi Merilyn.
Thank you for your kind words! We are so glad the pillow is providing comfort and support.
Thank you for your support of Therapeutic Pillows.
Warm regards,
Jessie.
Data di acquisto: 23/09/2026
0
Condividi
CM
Carol Mechler
Verificato da Feefo
AUS
13 days ago
Ciò che Carol Mechler ha detto su Therapeutic Pillow:
I brought 2 pillows online it was quick and easy to go through, Payment was a breeze. I have always liked this site.
Jessie Roberts
Therapeutic Pillow
11 days ago
Hi there Carol!
Thank you for taking the time to leave us a review! We are so pleased to hear that you were happy with your overall experience and purchase.
Warm regards,
Jessie.
Recensioni del prodotto
Jessie Roberts
Therapeutic Pillow
11 days ago
Hi Carol!
Wow! Thank you for your glowing review and support over the 20 years.
We are so glad they were able to provide you and so many of your customers with support over the years.
Warm regards,
Jessie.
Jessie Roberts
Therapeutic Pillow
11 days ago
Hi Carol!
Thank you for your 5-star review. :)
Warm regards,
Jessie.
At Therapeutic Pillow International, we pay attention to what our customers say about our products.
Our design department is continuously working on new produts to improve posture in that they provide optimal comfort and balanced head support, neck support and back support, and to generally improve circulation to all parts of the body.
With over 30 years of experience, we have a tradition of making products that make our customers happy.
I nostri premi indipendenti riconoscono i migliori marchi per il servizio clienti. I vincitori vengono decisi in base alle valutazioni ricevute dai clienti.
Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.
Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
At Therapeutic Pillow International, we pay attention to what our customers say about our products.
Our design department is continuously working on new produts to improve posture in that they provide optimal comfort and balanced head support, neck support and back support, and to generally improve circulation to all parts of the body.
With over 30 years of experience, we have a tradition of making products that make our customers happy.