Theatre Tickets Direct Recensioni

We have tried to address your concerns when you contacted us, however it's really difficult to understand the issue. Apparently the tickets you bought should not be priced the way they were? Our website is very transparent and the price shown will be the price you pay at the checkout, it does not change throughout the checkout process. Possibly there was some confusion on your part regarding this? We tried to clarify the issue as much as we could but could not really get a coherent reply.

We apologise for any inconvenience caused by the error in your booking. However, we would like to clarify that the addition of cancellation protection insurance does not automatically allow for changes in the booking dates. We ask our customers to carefully review our terms and conditions, as well as those of Ticketplan cancellation protection, to understand the limitations and restrictions on changing the dates of the tickets. We are bound by the terms and conditions set by the theatres, and they do not allow us to change the dates of the tickets without valid reasons or proper authorisation. We understand your frustration, but we kindly ask that you take responsibility for the mistake made during the booking process. We do our best to provide clear and accurate information, and we encourage our customers to carefully review their bookings before making a payment.

Theatre tickets cannot be held more than 10 min in the basket to ensure availability to all customers. West End shows do sell out quickly and it would be unfair to let basket items be held more than the time needed to check out.

The review is rather untrue. We have changed the date of the booking after you have contacted us. Please note that our website operates based on the information entered by the user, and we do not have the ability to change the booking without your consent. Therefore, we kindly ask that you take responsibility for the human error that occurred during the booking process. Our system accurately displays the information provided by the user, and any discrepancies or errors are the responsibility of the user. We hope that the change in date has resolved the issue and that you can enjoy your holiday as planned. If you have any further questions or concerns, please do not hesitate to contact us.

Thank you for taking the time to leave us a positive review regarding your recent experience with our service. We are thrilled to hear that everything was as promised and that you found the booking process to be easy. We strive to provide our customers with a seamless and hassle-free experience, and we are delighted to hear that we were able to meet your expectations. Thank you for choosing our service, and we hope to have the opportunity to serve you again in the future.