Very poor customer service.
No comunication replys from emails sent asking for update information regarding The Golden Draw Macallan 25 Year Old 2025
Asha
The Whisky Shop
1 year ago
Thank you for your feedback, and congratulations on winning The Golden Draw for the Macallan 25-Year-Old 2022. Our team has reached out and is currently awaiting your response to arrange delivery. Please check your inbox for an email from info@whiskyshop.com and get back to us when you can.
Recensioni del prodotto
Asha
The Whisky Shop
1 year ago
Thank you for your feedback, and congratulations on winning The Golden Draw for the Macallan 25-Year-Old 2022. Our team has reached out and is currently awaiting your response to arrange delivery. Please check your inbox for an email from info@whiskyshop.com and get back to us when you can.
Thanks so much for the kind words about our service! We’re happy to hear your order arrived promptly and without any issues.
Recensioni del prodotto
Asha
The Whisky Shop
1 year ago
Thanks for sharing your thoughts! This whisky offers a lighter, more approachable style that many enjoy for its smoothness and great value. Glad to hear you found it pleasant — it’s definitely a solid choice. We appreciate your honest feedback!
Ciò che Douglas Mackay ha detto su The Whisky Shop:
Didn't like having to pay postage for delivery to my address in Inverurie Aberdeenshire,as it was supposedly classed as Highlands & Islands,which is most definitely is not,and my order was over £100...
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Asha
The Whisky Shop
1 year ago
Thank you for your message.
Your postcode does qualify as Highlands & Islands, as outlined on our delivery page here: https://www.whiskyshop.com/uk-delivery
We do offer free UK delivery on orders over £99 (including VAT), however, this is not available for Islands, Northern Ireland, or selected Highlands postcodes. Please note, this is also stated in the webpage linked above). This is due to the courier price of delivery. For this reason, the delivery charge would have been applied to your order and shown throughout your checkout process.
If you still have the products and they are in the same condition, please email us within 5 working days at info@whiskyshop.com, and we can arrange a full refund, including the delivery charge you paid.
Thank you for your understanding.
I nostri premi indipendenti riconoscono i migliori marchi per il servizio clienti. I vincitori vengono decisi in base alle valutazioni ricevute dai clienti.
Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.
Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
