Service has somewhat slipped. The shift to these “prime” or “premium club” memberships has maybe caused brands to care less. Last few orders have been slow to be delivered and poorly packaged. The...
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Asha
The Whisky Shop
1 year ago
Thank you for your feedback. I am so sorry to hear that you have not enjoyed your recent experiences using our service.
I have raised the issue of label placement with our warehouse team. As this is the first review we have received which described this issue, it looks like this may have been a one-off human error. However, I do completely understand the concern this may have caused and I am so sorry that you experienced this.
We appreciate your loyalty and are sorry to hear we’ve fallen short. Your comments are being shared internally so we can make the necessary improvements — we’d love the chance to restore your confidence in us.
Recensioni del prodotto
Asha
The Whisky Shop
1 year ago
Thank you for your feedback. I am so sorry to hear that you have not enjoyed your recent experiences using our service.
I have raised the issue of label placement with our warehouse team. As this is the first review we have received which described this issue, it looks like this may have been a one-off human error. However, I do completely understand the concern this may have caused and I am so sorry that you experienced this.
We appreciate your loyalty and are sorry to hear we’ve fallen short. Your comments are being shared internally so we can make the necessary improvements — we’d love the chance to restore your confidence in us.
Not very good as the package was blank with no message as to who had gifted it.
Asha
The Whisky Shop
1 year ago
We do offer a free gift message service at checkout, which many customers use to personalise their orders. Regarding the plain packaging: this is intentional, designed to help keep deliveries discreet and secure, especially when gifts are being sent to family and friends. It also helps preserve the surprise!
We appreciate you taking the time to share your thoughts, and we’ll review how we can make the gift message option clearer going forward.
I nostri premi indipendenti riconoscono i migliori marchi per il servizio clienti. I vincitori vengono decisi in base alle valutazioni ricevute dai clienti.
Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.
Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
