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The Luxury Holiday Company Recensioni | Recensioni del servizio clienti per {{merchantUrl}} | Feefo

Visualizzazione di tutte le 308 recensioni

Mr Matthew Palmer

Verificato da Feefo

7 years ago

Ciò che Mr Matthew Palmer ha detto su The Luxury Holiday Company:

Great service and advice, will use them again for my next holiday booking.

Mr Ian Smith

Verificato da Feefo

Rainhill

7 years ago

Ciò che Mr Ian Smith ha detto su The Luxury Holiday Company:

Meriel has been incredibly helpful and knowledgable.

Ms Sue Cross

Verificato da Feefo

7 years ago

Ciò che Ms Sue Cross ha detto su The Luxury Holiday Company:

Fantastic!

Lisa was fantastic. She shared so much knowledge and made fantastic recommendations. I wouldn’t hesitate in booking with her again. Thank you so much for all your help, advice and support.

Cliente fidato

Verificato da Feefo

7 years ago

Average effort

Average effort.

emarketing

The Luxury Holiday Company

7 years ago

Thank you for taking the time to pass on your thoughts about the service you received when booking your recent holiday. I am sorry to hear that the service you experienced when making your recent booking was not as good as it could have been. Feedback is invaluable to us and is a vital tool in improving the quality of service we offer. If you have a moment it would be really helpful if you could let me have a little more detail on what you felt could have gone more smoothly.

You can contact me directly at charlie.gordon@theluxuryholidaycompany.com or by calling 020 7590 0770.

I look forward to hearing from you.

Kind Regards

Charlie Gordon

– Head of Sales

Cliente fidato

7 years ago

Called to give feedback but no reply and tried again today. The service I received was average whilst arranging a special holiday on the Orient Express to Venice. Unfortunately this turned into further disappointments with planning errors and follow up, despite me making contact on numerous occasions to correct. We are also planning a safari to Botswana but shall not be using this company to handle our 35k budget.

emarketing

The Luxury Holiday Company

7 years ago

As per our conversation yesterday, I am pleased that we have gone some way to resolving the issue for you. We have taken on board all your feedback and will be making the necessary changes to ensure your issues will not occur again. To confirm, we have issued you with a gesture of goodwill; I hope this goes some way to satisfying your initial dissatisfaction.

In future, we hope to be able to provide you with the level of service that you expect of us and we will be delighted to be able to continue to offer you our services. We hope to hear from you soon.

All the best

Charlie Gordon & Laura Davey

– Head of Sales; Client Relations Supervisor

Cliente fidato

Verificato da Feefo

7 years ago

Helpful

Helpful,well informed and prompt

Mrs Julie Partlow

Verificato da Feefo

7 years ago

Ciò che Mrs Julie Partlow ha detto su The Luxury Holiday Company:

Adam was very professional and listened to what I wanted from the holiday. He was very prompt in getting back to me and the information he sent was very informative

Dr Edward Wojakovski

Verificato da Feefo

7 years ago

Ciò che Dr Edward Wojakovski ha detto su The Luxury Holiday Company:

I have still n’ont received my Tyra le documents . I also found the follow up after sale not too the expected level of the pre sale service

emarketing

The Luxury Holiday Company

7 years ago

Dear Mr Wojakovski

We are very sorry to hear you are not satisfied with the level of service we provided. Could you please contact us with more information about what you are unhappy with so we can investigate for you? You can contact me directly via laura.davey@theluxuryholidaycompany.com. We sent your documents on 20th June; if you have not yet received these please let us know and we will reissue them immediately.

Kind Regards

Laura Davey

– Client Relations Supervisor

Cliente fidato

Verificato da Feefo

7 years ago

I haven't been on the holiday yet! However booking was great. Very quick to respond, the only travel company who bothered to call me about my enquiry. Been very helpful throughout.

Cliente fidato

Verificato da Feefo

7 years ago

excellent service

Staff very helpful, made sure they understood my requirements and provided the options I requested and price comparable with booking direct in most cases

Cliente fidato

Verificato da Feefo

7 years ago

Personal touch -- got back to me right away after I made an initial inquiry. Seemed very caring and personable.

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