So far I am really impressed with the company. The only query I had ( changing an email and transferring ISA funds into Lending Crowd) I was able to ring up and get an answer immediately by someone...
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Marketing
LendingCrowd
7 years ago
Thank you for your feedback! We are glad to hear that you have enjoyed your investing experience so far! It is important to us that the information about the available accounts, investing process and risks involved is clear so that investors can make an informed decision about investing their money in P2P lending. We are also always happy to answer any questions over the phone or by email.
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Cliente fidato
7 years ago
Good service, but 1% exit charge is a problem.
Process of investing is straightforward, and it has been easy to speak to a person when I have needed further information.
However, when I invested, I didn't realise there is a1% exit charge. Had I...
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Marketing
LendingCrowd
7 years ago
Thank you for your feedback! We are always happy to answer any questions you may have over phone or email. The 1% withdrawal fee applies to both the Growth and Income accounts (standard and ISA), this is a competitive fixed rate that many of our competitors impose as well. This fee is charged on any capital withdrawn from the account and is not chargeable on any interest that is withdrawn - https://www.lendingcrowd.com/investor-account/.
For further information on fees, you may also visit; https://www.lendingcrowd.com/fees/
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Trusted Customer
London
7 years ago
Ciò che Trusted Customer ha detto su LendingCrowd:
Very easy to do business with
Their service is excellent . They are very helpful on the telephone if you need to speak to them and lending on line is easy .
Marketing
LendingCrowd
7 years ago
Thank you for your feedback! We are glad to hear that you are finding the investing process straight forward. Don’t hesitate to get in touch if you have any future queries!
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Trusted Customer
7 years ago
Ciò che Trusted Customer ha detto su LendingCrowd:
Clarity needed on investing method
It's not very clear which accounts are automatically set to autobid, and which you have to control the investments yourself. This should be a big clear choice when putting money in:
"I want to place...
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Marketing
LendingCrowd
7 years ago
Thank you for your feedback! We are sorry to hear that you feel this information is unclear. To clarify; the Growth and Income accounts are automated and will therefore invest your funds for you. The Self-Select account allows you to actively manage your own investments.
For an overview of the accounts, you may visit; https://www.lendingcrowd.com/investor-account/ .
Our investor guide also details more information on the investing process, you can find it at; https://s3-eu-west-1.amazonaws.com/docs.lendingcrowd.com/LendingCrowd_Investor_Guide.pdf .
Please feel free to email investor@lendingcrowd.com or call 0345 564 1600 if you require any further information.
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Cliente fidato
7 years ago
All in all, nice platform.
All in all easy to invest, and I hope that it will, indeed, give good returns.
They could skip sending notifications about opening and closing loans to investors that already lent almost all they...
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Marketing
LendingCrowd
7 years ago
Thank you for your feedback! We aim to make the investing process as simple and efficient as possible. You can edit your email preferences on your account if you do not wish to receive updates on new loans live or loans due to close. Please just let us know if you require any help finding the ‘Edit profile’ page that will enable you to amend your preferences. The option to receive these emails is available to ensure that all investors who actively manage their own investments are aware of all opportunities to invest should they wish to add more funds to their account.
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Trusted Customer
7 years ago
Ciò che Trusted Customer ha detto su LendingCrowd:
Simple easy to use. A faster response on questions is needed. A better understanding of criteria for risk bands is needed,
Marketing
LendingCrowd
7 years ago
Thank you for your feedback! We endeavor to respond to investor queries as soon as possible. Our working hours are Monday-Friday between 09:00am and 17:30pm. We appreciate your feedback regarding additional credit band information and have passed this on to our credit team for review!
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Trusted Customer
7 years ago
Ciò che Trusted Customer ha detto su LendingCrowd:
Very Poor Communication- Not Much Regard For Lenders.
Very poor communication from the Lending Crowd team, loans go into arrears with little in the way of explanation and poor frequency of updates, also questions by lenders on loans are hardly ever...
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Marketing
LendingCrowd
7 years ago
Thank you for your feedback, we are sorry to hear that you feel this way. We aim to provide as much transparency as possible regarding updates on loans with repayments that are overdue, in arrears or at loss status. There may however, be times where we only have limited information to update. Please be aware that investors will only receive updates for loans that they have investments in. Our experience has shown that the recoveries process can unfortunately take some time to progress, particularly if there are courts involvement, but rest assured we continue to pursue all avenues to conclusion. In terms of the point regarding questions by lenders on loans, we do actively encourage borrowers to respond to such queries and we monitor those unanswered. If you wish to contact us directly, please feel free to email investor@lendingcrowd.com or give us a call on 0345 564 1600.
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Trusted Customer
7 years ago
Ciò che Trusted Customer ha detto su LendingCrowd:
Can’t fault this company up to now. They have done all they said and keep me well informed about my investment. When I have telephoned or online chat, they have been helpful.
Marketing
LendingCrowd
7 years ago
Thank you for your feedback! We are glad that you have enjoyed investing with us so far. Communication is very important to us and we always endeavour to respond to investor queries as soon as possible!
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Cliente fidato
7 years ago
very good
very good, just a small design flaw
Marketing
LendingCrowd
7 years ago
Thank you for your feedback! If you have any direct queries, please feel free to call us or email investor@lendingcrowd.com
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Cliente fidato
8 years ago
Great service
Lending Crowd deliver on their promise, provide excellent customer service and have bonuses that are a great incentive.
Marketing
LendingCrowd
7 years ago
Thank you for your feedback! Be sure to keep an eye on the website for any future promotions.
LendingCrowd is specialist SME peer-to-peer lending platform offering investors passive and active investment products, both of which can be held within an ISA. The simple, transparent platform targets 6% returns. Capital at Risk.
Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.
Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
LendingCrowd is specialist SME peer-to-peer lending platform offering investors passive and active investment products, both of which can be held within an ISA. The simple, transparent platform targets 6% returns. Capital at Risk.
