Taxi2Airport B.V. EN Recensioni

Dear Sir/Madam, Thank you for sharing your experience with us. Each one of our customer's review is very helpful for us in order to improve our future services. We are terribly sorry to hear that you had to wait so long for your driver, we completely understand how frustrating this may have been for you, especially when having the risk to miss a flight. Please note that we have already taken serious action with the driver from your transfer since of course, punctuality is one of the main values in our transfers. We definitely want to make sure that all of our transfers go smoothly as promised at the booking moment. Since we consider that you did not experience our high-quality service, we have sent you a discount code which you will be able to redeem on the next reservation you may book with us. We would be more than happy if you could give us a second chance in order to show you how our real hassle-free service is. Please accept our most sincere apologies for this inconvenience. Kind regards,The Taxi2Airport Team

Dear Sankgkyu, Thank you for coming back to us with your feedback. We really appreciate when our customers share their experiences so we can improve our future services. We are terribly sorry to realise that you experienced such a confusing situation in one of our transfers. We completely understand how stressful this may have been for you, especially after a delayed flight. Please note that after checking your reservation with our team, we have noticed that one of our agents already informed you about the case experienced in your reservation. As you may have already seen in our terms and conditions: "In case of a (flight) delay > 1 hour of the Customer, the Driver holds the right to cancel the booking or charge for the additional waiting time (>1 hour)." This is what happened in your case. We completely understand that it is out of your control your flight delay, however at the same time, when the driver is taking care of your reservation they are also not being available to perform others. This is why on these cases, the driver holds the right to cancel such a delayed transfer. However, on these cases, in order to have some fair compensation for this inconvenient, we always recommend our clients to contact the airline for compensation(since we understand that the delay was theirs, not yours). In some situations like this one, some of our drivers do have availability to arrange a new transfer with a new driver or so, however, this new arrangement was not possible to be done. Especially due to the fact that we were not aware of this issue. We also always recommend our customers to keep us updated regarding any emergencies or issues that may occur right before the pickup, so our 24/7 Customer Service can make sure everything goes smoothly. Having said that, we would also like to inform you that we are already well informed of how hectic can get when travelling abroad so by far our last intention is to add any stress on this situations. As a gesture of an apology for all the stress caused, I have also sent you a discount code. We would be more than happy if you could redeem it on the upcoming transfer you may book with us. Then, we would be able to prove to you how our customer service can make sure everything works out in the end whatever the circumstances are. Please accept our most sincere apologies for this whole inconvenience. Kind regards,The Taxi2Airport Team

Dear Sir/Madam, Thank you for sharing your experience with us, your review is pretty much appreciated for us. We are glad to hear about your good experience with our services and with the driver who picked you up and brought you to the airport. We would like to keep you as our valued customer in the future. We hope you will use our services again on your future trips. Kind regards, The Taxi2Airport Team

Kära Åke, Tack för att du tog dig tid att dela din erfarenhet med oss. Vi uppskattar verkligen när våra kunder delar sina recensioner så att vi kan lära av det och förbättra våra framtida tjänster. Vi är oerhört ledsna att höra att du upplevde en no show från en av våra förare i en av våra överföringar. Vi förstår verkligen hur obekvämt detta kan ha varit för dig, särskilt när du reser till ett främmande land. Observera att i vissa sällsynta tillfällen kör några av våra förare sent på grund av några tidigare överföringar som försenades. De förklarade för oss att de informerade dig om förseningen de hade och att du gick med på att avbryta bokningen, det är därför bara hälften återbetalades (eftersom det är beloppet som tillhör denna specifika resa eftersom det var en rundtur). Eftersom punktlighet är en av våra viktigaste värderingar och vi anser att du inte upplevde hur vår verkliga problemfri tjänst är. Vi har skickat en rabattkod som en gest för en ursäkt, du kan lösa in den vid nästa bokning du kan boka hos oss. Vi skulle vara mer än glada om du kunde ge oss en andra chans. Vänligen acceptera våra mest uppriktiga ursäkter för denna situation. Vänliga Hälsningar,LauraT2A-----Dear Åke, Thank you for taking the time to share your experience with us. We really appreciate when our customers share their reviews so we can learn from it and improve our future services. We are terribly sorry to hear that you experienced a no show from one of our drivers in one of our transfers. We truly understand how inconvenient this may have been for you, especially when travelling to a foreign country. Please note that in some rare occasions some of our drivers are running late because of some previous transfers that got delayed. They explained to us that they informed you about the delay they were having and you agreed on cancelling the reservation, this is why only the half was refunded (since it is the amount belonging to this specific ride because it was a roundtrip). Since punctuality is one of our main values and we consider that you did not experience how our real hassle-free service is. We have sent you a discount code as a gesture of an apology, you will be able to redeem it on the next reservation you may book with us. We would be more than happy if you could give us a second chance. Please accept our most sincere apologies for this situation. Kind regards, LauraT2A