I was told that the colour was not enhanced on the photographs, that natural light was used but if it was they should re evaluate how they take their pictures as this is the second time I’ve had yarn...
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Rachel
Tangled Yarn
1 year ago
Thank you for sharing your thoughts. We’re genuinely sorry to hear the colours weren’t what you expected when your yarn arrived. We do our best to ensure all our photos are as true to life as possible, using natural light and carefully checking colours on a calibrated monitor. That said, screens and lighting can still make shades look slightly different.
We appreciate your feedback, as it’s so helpful in refining how we showcase our yarns. If there’s anything more I can do to help, or if you’d like to discuss this directly, please feel free to reach out to me at rachel@tangled-yarn.co.uk
Recensioni del prodotto
Rachel
Tangled Yarn
1 year ago
Thank you for sharing your feedback, and we’re sorry that your experience with Retrosaria Beiroa didn’t meet your expectations. This yarn's natural, undyed colour (401) can vary from batch to batch due to factors like the season and pastures where the sheep graze. These natural shifts make each batch unique, though we understand this difference was more pronounced than expected. We strive to represent these variations as accurately as possible in our photos.
We also apologise for the error on our website regarding the yardage, which has now been corrected to match the accurate information on the product band: 230 meters per 100g skein. Thank you for bringing this to our attention.
As a small team of two, we’re very approachable, and if there’s ever an issue with an order, we always do our utmost to make things right within reason. In this case, we’ll issue a refund for the additional postage you incurred.
If there’s anything more we can help with, please don’t hesitate to reach out.
Staff at Tangled Yarns were great and kept me posted about my order. I had put in a late order of Nordic Knits but they added me to the list and I got my book in no time.
Tangled Yarn has been supplying knitting yarns and patterns to knitters worldwide since 2011. Specialising in natural fibres and luxury knitting yarns from smaller responsible yarn producers.
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Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Tangled Yarn has been supplying knitting yarns and patterns to knitters worldwide since 2011. Specialising in natural fibres and luxury knitting yarns from smaller responsible yarn producers.