Ciò che Ian ha detto su Suzuki Insurance & Accident Aftercare:
Hassle-free
Everyone I spoke to was friendly and quick to help me. They made the claims process very easy and I'm very pleased with the repairs. I only knocked off a star because nobody contacted me when there...
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Anwen L
Suzuki Insurance & Accident Aftercare
9 years ago
Many thanks for your comments. Please accept our apologies for not keeping you updated on the delay of the repairs. This as this is not our normal standard of service and has been communicated back to our Claims Operations Manager who will address with the team to prevent this happening again. We’re glad that this didn’t affect your overall experience of Suzuki Accident AfterCare. If there is anything else we can help with please do not hesitate to ask.
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RI
Richard
Verificato da Feefo
9 years ago
Ciò che Richard ha detto su Suzuki Insurance & Accident Aftercare:
Very smooth efficient service
Very smooth service - only 4 stars because I feel the car repair taking 6 weeks is rather too long - although I don't expect that was Suzuki's fault. I was updated regularly and on the couple of...
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Anwen L
Suzuki Insurance & Accident Aftercare
9 years ago
Thank you for your comments. Unfortunately, the wait was due to a parts delay on the Continent but we worked very closely with Suzuki UK to obtain the parts as soon as we possibly could. We’re pleased to hear that your overall experience of Suzuki Accident AfterCare was positive. If there is anything else we can help with just ask.
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JO
Joanne
Verificato da Feefo
9 years ago
Ciò che Joanne ha detto su Suzuki Insurance & Accident Aftercare:
Repair still not sorted,as vehicle came back from the repairs damaged and still awaiting for this damage to be repaired.
Anwen L
Suzuki Insurance & Accident Aftercare
9 years ago
Dear Joanne,
We are sorry to hear that you are having problems with the repairs to your vehicle. We have therefore now escalated this to our customer experience team who will be in touch with you shortly to ensure your vehicle is repaired correctly as soon as possible.
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Cliente fidato
Verificato da Feefo
9 years ago
Excellent service
They dealt with my claim very efficiently whilst keeping me informed on a regular basis as to what was happening with the claim and repair of my vehicle.
Anwen L
Suzuki Insurance & Accident Aftercare
9 years ago
Thank you for your wonderful review. We're happy to hear how pleased you were with the service you received. Let us know if here is anything else we can help you with.
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Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
