Placed an order.... then i wasn't sure if i ordered the right colour and sent a cancellation about for the order. I sent a separate query saying if it was a certain colour, then please do not...
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Recensioni del prodotto
Data di acquisto: 04/06/2021
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Thorleif Lönngren
Verificato da Feefo
4 years ago
Ciò che Thorleif Lönngren ha detto su Sunglasses2U:
Man måste betala import moms för att ta emot saker där ifrån.
Inez Croll
Sunglasses2U
4 years ago
Hi there, Yes, it is 0% VAT when buying from the UK, so you need to cover the customs and tax as stated on our site. We state on our website that customers are responsible for all VAT and customs charges. We, unfortunately, have no control over how these packages are charged on the receiving end and cannot predict them.
The below paragraph is stated on our delivery information page:'Import Duties:For deliveries outside the United Kingdom, you may be subject to import duties and taxes. Any additional charges for customs clearance must be paid by you, as we have no control over these charges and cannot predict them. Please check with your local customs office, as customs policies vary widely from country to country. Additionally, please note that when ordering from Watches2U, you are considered the importer and must comply with all laws and regulations of the country in which you are receiving the goods.'
Hi there, we are sincerely sorry that this has happened. Please be assured it is highly unusual and we apologise it happened to you. We ship 1000s of watches each week and try our best to ensure every order is 100% correct and arrives on time. We apologise for any inconvenience caused to you by the incorrect delivery. We hope you will forgive us for this unusual oversight.
I have not received my sunglasses, last update was 09/02/21
Inez Croll
Sunglasses2U
5 years ago
Hello,
We are sorry to hear you are unhappy with the delivery time. Our Free Worldwide shipping usually takes 10-20 working days but it can take up to 30 working days (6 weeks) as different countries’ customs can take a bit longer. Unfortunately we have no control over how long this takes. We are glad to note that you got your order after 12 working days. We hope you enjoy it. Kind regards, W2U
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