At first I was a bit disappointed with the service. I completed by reservation with Suiteness but upon calling the hotel directly I was told that the hotel was overbooked and my reservation was not...
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Cliente fidato
9 years ago
Excellent service by Suiteness
easy and inexpensive! perfect solution for a bachelorette party in vegas
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TC
Trusted Customer
9 years ago
Ciò che Trusted Customer ha detto su Suiteness:
When I booked it said there would be a deposit on 589 USD to secure the boo...
When I booked it said there would be a deposit on 589 USD to secure the booking the next day two payments of euros as detailed below were taken from my account .I usually use booking.com or...
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Robbie
Suiteness
9 years ago
Hi -
We first want to apologize for the issue. We have taken actions to turn off some of the rooms in this property due to this issue. We are working with the hotel to fix this immediately and will be offering you a credit for this booking.
We truly apologize.
Thanks
Suiteness
Robbie
Suiteness
9 years ago
Hi Clare -
We have found the error and it was on the hotel technology/payment side. We have worked with the hotel to reverse all transactions that were charged besides the deposit.
We have also given you a credit for your inconvenience. Truly apologize as sometimes hotel/middleware systems are out of our control. We do everything we can to rectify a situation and hope this works for you.
Suiteness Team
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Trusted Customer
9 years ago
Ciò che Trusted Customer ha detto su Suiteness:
Saved me $!
You guys were $69 cheaper than the hotel to book through so I am excited to see the kind of customer service you provide going forward!
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Trusted Customer
9 years ago
Ciò che Trusted Customer ha detto su Suiteness:
Excellent service by Suiteness
Easy to use and fantastic pricing
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Trusted Customer
9 years ago
Ciò che Trusted Customer ha detto su Suiteness:
Excellent service by Suiteness
Prompt & friendly & informative
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Cliente fidato
9 years ago
Excellent service by Suiteness
Excellent service and I was able to get quick responses on my concerns
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Trusted Customer
9 years ago
Ciò che Trusted Customer ha detto su Suiteness:
Excellent service by Suiteness
Very easy to use website!
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Trusted Customer
9 years ago
Ciò che Trusted Customer ha detto su Suiteness:
This was the first time I have used Suiteness, but definitely will not be m
This was the first time I have used Suiteness, but definitely will not be my last. They helped me find the best prices for our vacation to Las Vegas and were very professional (getting back with me...
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