I would like refund. I mailed shoes back as instructed. No refund was received. All the contact phone numbers are unanswered. The website is now offline.
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ann sheridan
5 years ago
Data di acquisto: 09/01/2020
Ciò che ann sheridan ha detto su Step2wo:
The wrong size was in the box when delivered so disappointed as I had to reorder and then pay for shipping
No display name for online@step2wo.com
Step2wo
5 years ago
We are sorry to hear this. We did have a look into your order and as far as we can see we did send the correct size. We do not seem to have any prior correspondence from you before you sent these back. If you would like to discuss further please do email us at online@step2wo.co.uk or call us on 0208 446 4795 and we would be happy to look into this for you and you the return costs.
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yan zhang
5 years ago
Data di acquisto: 07/01/2020
Ciò che yan zhang ha detto su Step2wo:
我个人觉得品牌质量是最重要的，让我愿意在这里购物。会推荐给朋友们。
No display name for online@step2wo.com
Step2wo
5 years ago
Fantastic feedback. We are so happy to know you love the quality of the shoes. Thank you for taking the time to let us know.
Paying for return is very expensive I ordered three
Pairs for my daughters had to send two pairs back. Would be good for free return.
No display name for online@step2wo.com
Step2wo
5 years ago
Thank you for your feedback. We are glad to you are happy with the shoes. We have taken your comments on board with regards to returns and will be looking into this for the future.
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Cliente fidato
5 years ago
Data di acquisto: 05/12/2019
Excellent service great shoes
No display name for online@step2wo.com
Step2wo
5 years ago
Thank you for your feedback, we are glad to hear you like the shoes.
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Natalia Trush
5 years ago
Data di acquisto: 27/11/2019
Ciò che Natalia Trush ha detto su Step2wo:
The delivery service could be much better. My parcel had arrived to Singapore on Monday, today is Wednesday but hasn’t been yet delivered to me. Aramex delivery is terrible.
No display name for online@step2wo.com
Step2wo
5 years ago
We are very sorry to hear there was a delay in you receiving the item despite the parcel being in Singapore. We have usually found Aramex to be a very efficient courier. We will look into this for you and do our best to ensure this does not happen in the future.
Highly recommended. Returning customer for 5 years now. Great quality of private label footwear, my son loves their formal shoes - for both design and comfort.
No display name for online@step2wo.com
Step2wo
5 years ago
Fantastic feedback. Thank you for your custom over the 5 years., we are so very glad your son loves our formal shoes!
The ordering and delivery is fine, but not happy at having to pay charges to send back, almost all places now have free returns! Would put me off ordering again from them!
No display name for online@step2wo.com
Step2wo
5 years ago
Thank you for your feedback. We offer free delivery on all UK orders over £50 and do ask that the customer pay the postage for any returns. All delivery and return information can be found on our website, should you have any queries before purchasing. We will certainly take all your comments on board and this will be something we will be considering for the future
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AK
ak
dublin
5 years ago
Data di acquisto: 29/08/2019
Ciò che ak ha detto su Step2wo:
good shoes prompt service
No display name for online@step2wo.com
Step2wo
5 years ago
Thank you for your comments! Happy to hear you found the service to be prompt and that the shoes fit well.
Step2wo London - Designer Children's Clothing and Shoes. Top brands including Gucci, Fendi, Lelli Kelly, Step2wo and MANY more. Free UK Delivery on orders over £50.
Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.
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Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Step2wo London - Designer Children's Clothing and Shoes. Top brands including Gucci, Fendi, Lelli Kelly, Step2wo and MANY more. Free UK Delivery on orders over £50.
