I have been a customer for 4 years and recently purchased travel insurance. I Made an accidental error on the policy and used your online chat service to see if this could be rectified - there was no...
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Alison
SportsCover Direct
10 years ago
Thank you for your feedback. We apologise for not responding sooner, but our office was closed for the Easter weekend and we were busy catching up yesterday. I have emailed you separately to explain that your policy already covered you for travelling to anywhere in Europe, as shown on your policy documents. The country picker option on the website is there to assist customers who are not sure which zone their destination country falls under, but in fact as the Canaries Isles are part of Spain, and Spain is part of Europe, there was nothing to change on your policy. As you now have two identical policies (apart from the policy no.), I have cancelled the original policy and refunded your card.
We hope you have a lovely trip!
Data di acquisto: 28/03/2016
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Trusted Customer
Sheffield
10 years ago
Ciò che Trusted Customer ha detto su SportsCover Direct:
Thank you for your feedback. It's pleasing to discover that you found our website very easy to use and that our Sports Travel Insurance was a good price too.
Data di acquisto: 22/03/2016
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Trusted Customer
Portsmouth
10 years ago
Ciò che Trusted Customer ha detto su SportsCover Direct:
Very quick to buy online, especially for last minute trips.
Alison
SportsCover Direct
10 years ago
Delighted to hear that you found it easy to take out cover online and at the last minute! All our policies can be taken out via our website, and documents are emailed instantly which is great for customers like you!
Data di acquisto: 20/03/2016
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Trusted Customer
Ireland
10 years ago
Ciò che Trusted Customer ha detto su SportsCover Direct:
Quick and easy renewal process.
Renewing on-line qualifies customers for a 10% reduction (thnaks, btw!) but it would be nice if you could reward long term returning customers with an additional no...
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Alison
SportsCover Direct
10 years ago
Thank you for your feedback & pleased to hear that you found the renewal process straight-forward and got your 10% renewal discount.
Travel and Personal Accident insurance does not work in the same way as for example car or house insurance with "no claims bonuses". We try however to keep our prices as low as possible for all our customers, new and old, and give renewal discounts to those who renew before expiry. If a customer is unfortunate enough to have needed to make a claim, they are not penalised for that, in the same way that we do not charge customers a higher premium for being unfortunate for having a medical condition or recent injury.
I nostri premi indipendenti riconoscono i migliori marchi per il servizio clienti. I vincitori vengono decisi in base alle valutazioni ricevute dai clienti.
Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.
Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.