The fabric was poor quality They charge too much for posting and packaging with no free return.
Fay
Spirit of the Andes
4 years ago
Dear Valued Customer,
We are very sorry to hear that the Cecilia Nightdress was not suitable for you, and that a free returns label was not included with your order. I can confirm that your product refund was processed for you on 15th February, and I have today refunded your £3.95 postage charge. Please do not hesitate to contact us on 01908 991069 or customer-services@spiritoftheandes.co.uk should you require any further assistance from us. We hope you may be able to find something more suitable from us in the future.
Kind regards
Customer Services
Recensioni del prodotto
Fay
Spirit of the Andes
4 years ago
Dear Valued Customer,
We are very sorry to hear that the Cecilia Nightdress was not suitable for you, and that a free returns label was not included with your order. I can confirm that your product refund was processed for you on 15th February, and I have today refunded your £3.95 postage charge. Please do not hesitate to contact us on 01908 991069 or customer-services@spiritoftheandes.co.uk should you require any further assistance from us. We hope you may be able to find something more suitable from us in the future.
Kind regards
Customer Services
Data di acquisto: 25/01/2022
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Mrs Hurle
Verificato da Feefo
4 years ago
Ciò che Mrs Hurle ha detto su Spirit of the Andes:
The two roll neck jumpers I ordered were too small although in the past I had bought some in that size which fitted perfectly. I thought the quality of them to be poor and inferior to others I had...
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Fay
Spirit of the Andes
4 years ago
Dear Valued Customer,
We are very sorry to hear that the Ramona Roll Neck tops were not suitable for you. I can confirm that your refund was processed for you on 15th February. I am pleased to hear that you were happy with the Cecelia Nightdress that you received from us. Please do not hesitate to contact us on 01908 991069 or customer-services@spiritoftheandes.co.uk should you require any further assistance from us or any advice on product sizing or design.
Kind regards
Customer Services
Recensioni del prodotto
Fay
Spirit of the Andes
4 years ago
Dear Valued Customer,
We are very sorry to hear that the Ramona Roll Neck tops were not suitable for you. I can confirm that your refund was processed for you on 15th February. I am pleased to hear that you were happy with the Cecelia Nightdress that you received from us. Please do not hesitate to contact us on 01908 991069 or customer-services@spiritoftheandes.co.uk should you require any further assistance from us or any advice on product sizing or design.
Kind regards
Customer Services
Fay
Spirit of the Andes
4 years ago
We are so pleased to hear you enjoyed your purchase of your Cecilia Nightdress! Thank you for your purchase!
Ciò che Mrs Fletcher ha detto su Spirit of the Andes:
Service good, but quality of night gowns not as good as previous Cecilia Nightdresses. Infact the quality of the new nightdresses were inferior to the ones I had hoped to replace.Thinner and shorter.
Founded in 1993 Spirit Of The Andes is a well-loved brand selling luxurious knitwear made by artisans in Peru and Bolivia using the finest alpaca and Pima cotton fibres.
I nostri premi indipendenti riconoscono i migliori marchi per il servizio clienti. I vincitori vengono decisi in base alle valutazioni ricevute dai clienti.
Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.
Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Founded in 1993 Spirit Of The Andes is a well-loved brand selling luxurious knitwear made by artisans in Peru and Bolivia using the finest alpaca and Pima cotton fibres.