Dear Valued Customer,
Thank you for taking the time to leave your feedback. We’re very pleased to hear that you liked the softness of the alpaca.
We’re sorry to hear that the hat was smaller than expected. Your feedback regarding the sizing is very helpful, and we will be sure to pass this on to our artisans in Peru as we continue to review and improve our designs.
For any future purchases, please do remember that we offer a free 30-day returns policy should an item not be suitable.
Best wishes,
The Customer Service Team
Data di acquisto: 26/11/2025
0
Condividi
MN
Mr Nielsen
Verificato da Feefo
GBR
1 month ago
Ciò che Mr Nielsen ha detto su Spirit of the Andes:
Service was brilliant, very helpful.didnt return socks as thought if I put another pair on would be okay, but not very comfortable.s
Recensioni del prodotto
Aisling
Spirit of the Andes
3 months ago
Dear Valued Customer,
Thank you very much for taking the time to share your feedback with us. We’re sorry to hear that the socks were too large for you, and we appreciate you capturing this in a photo.
Unfortunately, the socks are supplied in small, medium and large size ranges rather than individual sizes, and our supplier in Peru does not currently offer a smaller option at this time. However, we are always keen to receive and share customer feedback with them.
If you would like to return or exchange the socks, we offer a 90-day return or exchange on all unworn items, and our customer service team would be more than happy to assist you with this process.
We apologise that we are unable to offer a more suitable solution at this stage and appreciate your understanding.
Warm regards,
The Customer Service
Founded in 1993 Spirit Of The Andes is a well-loved brand selling luxurious knitwear made by artisans in Peru and Bolivia using the finest alpaca and Pima cotton fibres.
I nostri premi indipendenti riconoscono i migliori marchi per il servizio clienti. I vincitori vengono decisi in base alle valutazioni ricevute dai clienti.
Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.
Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Founded in 1993 Spirit Of The Andes is a well-loved brand selling luxurious knitwear made by artisans in Peru and Bolivia using the finest alpaca and Pima cotton fibres.