It was simple and straight forward finance application. Had no issues all the wag through the finance agreement. When requested settlement - received it promptly and account was closed as soon as...
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Customer Services Team
Specialist Motor Finance
5 years ago
Thank you for taking the time to leave us a review, we appreciate your feedback. We work hard on our Customer Service and efficiency and we are glad that you have had a good experience.
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JW
James Worrall
Verificato da Feefo
6 years ago
Ciò che James Worrall ha detto su Specialist Motor Finance:
Very helpful
Very helpful and professional gave me all the information I needed
Customer Services Team
Specialist Motor Finance
5 years ago
Thank you for taking the time to leave us a review. We work hard on our Customer Service and we are glad that you have had a good experience.
SMFL
0
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CR
Christopher Rhodes
Verificato da Feefo
6 years ago
Ciò che Christopher Rhodes ha detto su Specialist Motor Finance:
Brilliant service
Very helpful when calling
Customer Services Team
Specialist Motor Finance
5 years ago
Thank you for taking the time to leave us a review. We work hard on our Customer Service and we are glad that you have had a good experience.
SMFL
0
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JH
James Heppell
Verificato da Feefo
6 years ago
Ciò che James Heppell ha detto su Specialist Motor Finance:
Prompt action
Very good service. Requested a settle figure which was calculated straight away.
Customer Services Team
Specialist Motor Finance
5 years ago
Thank you for taking the time to leave us a review, we appreciate your feedback. We work hard on our Customer Service and efficiency and we are glad that you have had a good experience.
SMFL
0
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Cliente fidato
Verificato da Feefo
6 years ago
Quick service
Really easy to get the information I wanted.
Customer Services Team
Specialist Motor Finance
5 years ago
Thank you for taking the time to leave us a review. We work hard on our Customer Service and we are glad that you have had a good experience.
SMFL
0
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Cliente fidato
Verificato da Feefo
6 years ago
Lack of conformation / slow response
I haven't had a response yet to the web form I've sent to you. Admittedly it has only been a few days since sending it but I'd have at least liked an email acknowledgement that it has been received...
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Customer Services Team
Specialist Motor Finance
5 years ago
Thank you for taking the time to leave us a review, I'm sorry you have had this negative experience. We always try and reply to our customers as soon as possible. While our process allows up to 7 working days for us to respond to all email requests we do aim to send them out the same day where ever possible. We will look to implement acknowledgment emails as you suggested, hopefully this will put your mind at ease that we have received your email and are working on your query. If you would like to discuss this further please do not hesitate to contact us on 01244 200746.
SMFL
0
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AS
Aisleigh Wagner-Stott
Verificato da Feefo
6 years ago
Ciò che Aisleigh Wagner-Stott ha detto su Specialist Motor Finance:
Fantastic staff
Customer Services Team
Specialist Motor Finance
6 years ago
Thank you for taking the time to leave us a review. We work hard on our Customer Service and we are glad that you have had a good experience.
SMFL
0
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MM
Martin Molloy
Verificato da Feefo
West lothian
6 years ago
Ciò che Martin Molloy ha detto su Specialist Motor Finance:
Great service
Very pleasant, and answered the question i had no problem.
Customer Services Team
Specialist Motor Finance
6 years ago
Thank you for taking the time to leave us a review, we appreciate your feedback. We work hard on our Customer Service and we are glad that you have had a good experience.
SMFL
0
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Cliente fidato
Verificato da Feefo
6 years ago
No response
Emailed twice for a settlement figure, no response both times. Not great service.
Customer Services Team
Specialist Motor Finance
6 years ago
Thank you for taking the time to leave us a review. Due to the current pandemic, we are experiencing an unprecedented volume of enquiries which has at times led to longer waiting and response times than is usual. We appreciate that this is causing frustration and we apologise for any inconvenience caused. If your query has not been resolved please call us on 01244 200746.
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0
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Cliente fidato
Verificato da Feefo
6 years ago
Speedy and answered all my questions
Speedy and answered all my questions
Customer Services Team
Specialist Motor Finance
6 years ago
Thank you for taking the time to leave us a review, we appreciate your feedback. We work hard on our Customer Service and we are glad that you have had a good experience.
SMFL
Established in 2014, Specialist Motor Finance brought together experts from the financing industry to fund Hire Purchase Agreements for customers throughout the UK.
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Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Established in 2014, Specialist Motor Finance brought together experts from the financing industry to fund Hire Purchase Agreements for customers throughout the UK.
