Come vengono raccolte le recensioni di Feefo?

Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.

Chi può lasciare una recensione su Feefo?

Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.

Come verifichiamo le recensioni?

Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.

Come trattiamo le recensioni false?

Feefo impedisce alle persone di lasciare recensioni false perché invitiamo solo gli acquirenti verificati a rilasciare un feedback.

Recensioni di smei

Visualizzazione di tutte le 2,568 recensioni

Keith

Verificato da Feefo

5 years ago

Ciò che Keith ha detto su smei:

Excellent service

Data di acquisto: 10/09/2021

Amanda

Verificato da Feefo

5 years ago

Ciò che Amanda ha detto su smei:

I did not take your insurance I could not speak to anyone after multiple

Absolutely rubbish

Lauren Charlesworth

smei

5 years ago

Thank you for your response, an email is attached to the file confirming you wish to proceed with the renewal, however I have arranged for an Executive to contact you today to ensure you have received all paperwork. Should you have any further queries, please do not heistate to get in touch on 0330 134 4602. Kind Regards, Lauren Charlesworth SME Insurance Services

Data di acquisto: 08/09/2021

Anthony

Verificato da Feefo

Manchester

5 years ago

Ciò che Anthony ha detto su smei:

Highly Recommended

Very professional service , highly recommended

Data di acquisto: 30/08/2021

Janet

Verificato da Feefo

5 years ago

Ciò che Janet ha detto su smei:

Good cover, decent price.

The cover I needed at a competitive price. Unlike some, the premium hardly changed year on year.

Data di acquisto: 18/08/2021

John

Verificato da Feefo

5 years ago

Ciò che John ha detto su smei:

no one in the office. still waiting for confirmation of cover 3 weeks after cheque cashed

Lauren Charlesworth

smei

5 years ago

Thank you for your feedback, I can see the documents were emailed to the email address we hold on file on the 9th August, however I have arranged for an Executive to contact you to ensure you have received everything. Should you have any further queries, please do not heistate to get in touch on 0330 134 4602. Kind Regards, Lauren Charlesworth SME Insurance Services

Data di acquisto: 09/08/2021

Cliente fidato

Verificato da Feefo

5 years ago

Advisor was poor

Usually the contact has been very helpful and efficient, on this occasion the allocated adviser was ineffective, didn't do as they said and most unhelpful.

Lauren Charlesworth

smei

5 years ago

Thank you for your feeedback, we apologise you did not receive the service you expect at renewal stage this year. I have raised this matter internally to prevent this from happening again in the future, however should you wish to discuss this further please do not hesitate to get in touch on 0330 134 4602. Kind Regards, Lauren Charlesworth SME Insurance Services

Data di acquisto: 17/08/2021

Susan

Verificato da Feefo

5 years ago

Ciò che Susan ha detto su smei:

reasonably easy to do

Reasonably easy to do, I just had to telephone to check on a couple of things.

Data di acquisto: 13/08/2021

Cliente fidato

Verificato da Feefo

5 years ago

Not forgiven

Still not forgiven for screwing us over on disruption to buisness during covid epidemic I can imagine a lot of buisness went under because of your refusal to pay out it wasn’t just you but every...

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Lauren Charlesworth

smei

5 years ago

Thank you for your response, your policy was not designed to provide cover for COVID-19 and unfortunately was unable to provide assistance in relation to this. I understand this was explained to you on the phone in April 2020. We did direct all customers to the gov.uk website to see how the Governement could assist further. Should you have any further queries, please do not heistate to get in touch on 0330 134 4602. Kind Regards, Lauren Charlesworth SME Insurance Services

Data di acquisto: 04/09/2021

Shumaila

Verificato da Feefo

5 years ago

Ciò che Shumaila ha detto su smei:

Great service and very friendly and easy to talk to. Offered me a great price which was brilliant.

Data di acquisto: 28/08/2021

Cliente fidato

Verificato da Feefo

5 years ago

Failed

Pay out the insure I am due. Business interruption. I was closed due to covid but you won't pay out what you should because you say covid isn't covered. Ha! And the point of insurance is??

Lauren Charlesworth

smei

5 years ago

Thank you for your feedback, I understand the insurer at the time of the incident contacted you directly and explained why no cover would be provided in this instance. Should you have any further queries, please do not hesitate to get in touch on 0330 134 4602. Kind Regards, Lauren Charlesworth SME Insurance Services

Data di acquisto: 24/08/2021

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