Been dealing with SME for years for various policies.
This year at the very last minute i was told that I could not be covered as my property was a flying freehold.
No such legal term is applicable...
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SME Insurance Services
smei
12 years ago
We're sorry to hear you had a bad experience with us. We have investigated your complaint and listened to the calls. You are quite right that the policy restriction over flying freehold is not applicable in Scotland and our team failed to notify you of this in good time. We apologise for the oversight and assure you that further training is being carried out to ensure our staff understand this point. We’re sorry you felt the need to insure elsewhere on this occasion.
If you would like to discuss your complaint further please contact our customer services team on 0844 855 4602.
Jonathan Webber
Director
Always happy with SME prompt and professional , what i like is that you do not inflate your prices and work towards keeping your existing costumers
SME Insurance Services
smei
12 years ago
We are delighted to see that you have renewed again through SME this year. We do endeavour to keep our prices competitive and will continue to do so whilst maintaining our prompt and professional service.
Lisa Boyes
Customer Services Manager
We do appreciate your comments and we will continue to be thorough with any future queries you may have, thank you.
Lisa Boyes
Customer Services Manager
We got a call back within a day of making our enquiry.
Des was excellent and answered all our questions.
Thanks Des
SME Insurance Services
smei
12 years ago
Thank you for your feedback, we are delighted our prompt response times are being adhered to. We will forward your excellent remarks to Des and his manager.
Lisa Boyes
Customer Services Manager
We have been providing specialist commercial insurance to small and medium sized businesses ever since we first opened in 2002. Today we’re an award-winning broker taking pride in our personal approach, which enables our customers to concentrate more time and money on their own business.
I nostri premi indipendenti riconoscono i migliori marchi per il servizio clienti. I vincitori vengono decisi in base alle valutazioni ricevute dai clienti.
Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.
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Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
We have been providing specialist commercial insurance to small and medium sized businesses ever since we first opened in 2002. Today we’re an award-winning broker taking pride in our personal approach, which enables our customers to concentrate more time and money on their own business.