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Recensioni di smei

Visualizzazione di tutte le 2,567 recensioni

Cliente fidato

11 years ago

Great service

Data di acquisto: 26/07/2015

Cliente fidato

11 years ago

Seems a good all around service

Data di acquisto: 26/07/2015

Cliente fidato

11 years ago

first rate service, competitive and easy to do business with.

Data di acquisto: 13/07/2015

Cliente fidato

11 years ago

1st class

Data di acquisto: 13/07/2015

Cliente fidato

11 years ago

very easy good customer service

Data di acquisto: 13/07/2015

Cliente fidato

11 years ago

Very pleased with service.

Cliente fidato

11 years ago

easy to deal with

Data di acquisto: 13/07/2015

Cliente fidato

11 years ago

Hard pushy sakes tacky if- said that as phone calls are recorded I wasn't entitled…

Hard pushy sakes tacky if- said that as phone calls are recorded I wasn't entitled to 14 days cooling off period to cancel insurance. Next year I will be ready to move my insurance. Where are my...

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SME Insurance Services

smei

11 years ago

We are sorry to hear that you are dissatisfied with the service you have received this year. I have looked into this further for you and listened to the conversations you had with our renewals department. It was not our intention to make you feel like you have been pushed into taking cover out with SME Insurance Services but we did want to make sure that you were not left without cover. I can confirm that you did have a 14 day cooling off period as advised, but we apologise if you feel like you were misled regarding this. Your policy documents were sent via the online portal on 06/07/2015. As you have not received these I will get these sent again directly to the email address we have on our system. This will include your employers’ liability certificate, policy schedule, key fact and policy wording. You insurer no longer issues public liability certificates, but this is stated in the policy schedule. Please accept our apologies for any inconvenience this may have caused you and do not hesitate to contact our customer services team should you have any further queries on 0844 855 4602 Laura Jones Senior Customer Service Advisor SME Insurance Services 0844 855 4602

Cliente fidato

11 years ago

You will note from the recording that the sales guy said that as he had explained that I would Not have 14 days period to cancel this policy and that it was being recorded. I was pretty sure this was not the case and I checked this out- of course he was lying blatantly on the phone. It was no misunderstanding- the sales guy clearly pointed out I wouldn't be able to cancel. I took out the insurance as I had ran out of time and was busy with a lot of other things and away on holiday. But I had vowed that next year il go elsewhere even if I have to pay more.

Data di acquisto: 13/07/2015

Cliente fidato

11 years ago

Tony was most helpful and delight to deal with, not pushy but professional.

Data di acquisto: 13/07/2015

Cliente fidato

11 years ago

Very polite & professional

Data di acquisto: 13/07/2015

Cliente fidato

11 years ago

I found the person who gave me the quote very professional and yet friendly

Data di acquisto: 13/07/2015

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