Your staff are relatively polite and professional. However, they always seem in a rush and can be a bit pushy. It is also the case that when speaking to your staff it feels more like how the...
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Cliente fidato
10 years ago
See above
SME Insurance Services
smei
10 years ago
Thank you for your feedback, this is an excellent way for us to ascertain what our customers experience is really like and how we can enhance it. We do pride ourselves on retaining loyal and valued customers in addition to placing new business at extremely competitive rates through our panel of insurers, but we are always looking to improve our services by listening to our customers feedback.
I can confirm that we do currently have a scheme in place where we reward existing customers when they recommend a friend. I will contact you directly to discuss this further and the other points which you have highlighted.
Kind Regards
Laura Jones
Senior Customer Service Advisor
SME Insurance Services
0300 1344 602
We have been providing specialist commercial insurance to small and medium sized businesses ever since we first opened in 2002. Today we’re an award-winning broker taking pride in our personal approach, which enables our customers to concentrate more time and money on their own business.
I nostri premi indipendenti riconoscono i migliori marchi per il servizio clienti. I vincitori vengono decisi in base alle valutazioni ricevute dai clienti.
Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.
Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
We have been providing specialist commercial insurance to small and medium sized businesses ever since we first opened in 2002. Today we’re an award-winning broker taking pride in our personal approach, which enables our customers to concentrate more time and money on their own business.