Simple ordering process. Efficient and speedy delivery. Pellets seem to burn well but contain splinters of actual wood - have never encountered this with other brands. One pallet was not tightly...
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KL
Kathryn Lutey
2 years ago
Data di acquisto: 24/04/2023
Ciò che Kathryn Lutey ha detto su Simply Wood Pellets:
Pellets arrived on Monday but were scheduled for the Friday no contact apart from the tracking which said they were delivering Friday, 3 bags were damaged lost nearly a bag. However the sale went...
Unable to honour my purchase. After 3 weeks returned my money.
Customer Service Team
Simply Wood Pellets
2 years ago
Dear Philippa,
thank you very much for your feedback.
We have looked at all our records and your order was successfully delivered and signed for receipt on the 1st of June 2022 at 13:20. Shortly we will send you on private email the delivery note for your own record.
Mainly, we have not received and therefore not processed a refund for the order.
I would suggest that potentially you might be referring to an order placed with a different company.
We would kindly ask if it is therefore possible to amend the review score.
We are a small company and we cherish every single review which we use to continuously improve our products and services as long as they do reflect the product and experience received.
PT
Philippa Thomas
2 years ago
Perfect product and perfect delivery.
PT
Philippa Thomas
2 years ago
Perfect product and delivery Am very pleased with the company.
Mistaken heading, my apologies.
Recensioni del prodotto
Customer Service Team
Simply Wood Pellets
2 years ago
Dear Philippa,
thank you very much for your feedback.
We have looked at all our records and your order was successfully delivered and signed for receipt on the 1st of June 2022 at 13:20. Shortly we will send you on private email the delivery note for your own record.
Mainly, we have not received and therefore not processed a refund for the order.
I would suggest that potentially you might be referring to an order placed with a different company.
We would kindly ask if it is therefore possible to amend the review score.
We are a small company and we cherish every single review which we use to continuously improve our products and services as long as they do reflect the product and experience received.
PT
Philippa Thomas
2 years ago
Pleased with product and delivery.
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NH
Norman Hart
2 years ago
Data di acquisto: 07/07/2022
Ciò che Norman Hart ha detto su Simply Wood Pellets:
Easy to order online & easy to phone if necessary. Delivery was within a few days & driver positioned pallet to within an inch as requested even though I wasn't there.
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NH
Norman Hart
3 years ago
Data di acquisto: 26/02/2022
Ciò che Norman Hart ha detto su Simply Wood Pellets:
The driver phoned me prior to delivery so I could meet him at the address. He positioned the pallet exactly in the space I requested. Thank you.
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SD
Sheila Daly
3 years ago
Data di acquisto: 28/02/2022
Ciò che Sheila Daly ha detto su Simply Wood Pellets:
Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.
Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
