Thank you for your feedback regarding your Voyager Club query on 6th August.
We're disappointed to read this, as our records show we responded to your initial enquiry within minutes, provided multiple detailed responses with screenshots directly from MSC's system, and ultimately resolved your issue completely within 2 hours - identifying and switching your duplicate Voyager accounts for you.
We understand technical booking matters can be frustrating, especially when receiving different information from different sources. Our team always aims to be helpful, which is why we provided visual proof of what we were seeing and took the extra step to call MSC directly on your behalf, even though this wasn't initially requested.
We're pleased we were able to resolve your incorrect date of birth issue and update your booking to the correct Voyager account in time for your November cruise.
We wish you a wonderful time aboard MSC Poesia.
