Come vengono raccolte le recensioni di Feefo?

Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.

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Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.

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Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.

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Feefo impedisce alle persone di lasciare recensioni false perché invitiamo solo gli acquirenti verificati a rilasciare un feedback.

Bay Hotels Recensioni | Recensioni del servizio clienti per {{merchantUrl}} | Feefo

DW

Dr C Wilson

6 years ago

Ciò che Dr C Wilson ha detto su Bay Hotels:

Tell more truth about the service in the hotels. Booking ladies were fine but our stay at the hotel was awful

Emily Abram

Bay Hotels

6 years ago

Thank you for your review. I am pleased that you were happy with the service provided when making your booking however I am sorry that you did not enjoy your stay.

DW

Dr C Wilson

6 years ago

And we have still kit heard from your company with regard to our complaints.

Recensioni del prodotto

Emily Abram

Bay Hotels

6 years ago

I would like to thank you for taking the time and effort to provide your feedback on your stay. I am truly sorry to read of the issues you encountered during your stay and I would like to assure you that this is not typical of the high level of service we usually provide for our guests. I have fed your comments back to the Hotel Manager so that any action necessary can be taken. I do hope we can be of service to you again in the future at some point when I am confident that your faith in our Company can be fully restored.

DW

Dr C Wilson

6 years ago

Well a bottle of wine might have helped the situation

Data di acquisto: 14/02/2020

0

Cliente fidato

6 years ago

Great location. Good room with view of Whitby Abbey. Very friendly and helpful booking service.

Recensioni del prodotto

Data di acquisto: 15/02/2020

0

Cliente fidato

6 years ago

Enjoyed our stay

Booked over the phone, simple to do and advisor very professional

Emily Abram

Bay Hotels

6 years ago

Thank you for your 5 star review. Your comments regarding our Holiday Sales Advisor are really appreciated and will be passed to the Holiday Sales Manager for her attention.

Cliente fidato

6 years ago

Thank you, for taking on board my comments, I do appreciate that the maids work very hard and there is a quick turn around on rooms.

Recensioni del prodotto

Data di acquisto: 10/02/2020

0

MG

Mr D Gartshore

Glasgow

6 years ago

Ciò che Mr D Gartshore ha detto su Bay Hotels:

Not quite up to the advertising.

Nice hotel easy booking.

Emily Abram

Bay Hotels

6 years ago

Thank you for your 5 star review. I am pleased that you found the booking process to be easy.

MG

Mr D Gartshore

6 years ago

Still not received a reply to my complaint

Recensioni del prodotto

Emily Abram

Bay Hotels

6 years ago

Thank you for your review. Customer feedback is very important to us and I would like to thank you for taking the time to let us know your views. I can confirm that our Customer Care team did receive your correspondence on the 17th March and an automatic acknowledgement was sent out on the same day. I am sorry that you did not receive this. Please rest assured that our Customer Care team will be in touch in due course.

MG

Mr D Gartshore

6 years ago

Still not received answer to my complaint.

Emily Abram

Bay Hotels

6 years ago

Thank you for your further contact. As stated previously,our CustomerCare teamdid receive your correspondence on the 17th March andthey willrespond to you as soon as possible. We are handling a very high level of bookings at the minute due to the current situation and our Contact Centre and Customer Care teamsare contacting customers who were due to depart on their holidays in April. We will investigate and respond to your complaint as soon as we can; your patience would be greatly appreciated.

Data di acquisto: 14/02/2020

0

MS

Mrs H Scargill

6 years ago

Ciò che Mrs H Scargill ha detto su Bay Hotels:

Relaxing Break

Quick and easy and very friendly operator.

Emily Abram

Bay Hotels

6 years ago

Thank you for your 5 star review. I am pleased that you foundbooking to be quick and easy andour operator to be friendly. Yourkind remarks are really appreciated.

MS

Mrs H Scargill

6 years ago

We are really looking forward to staying again as soon as we can

Recensioni del prodotto

Data di acquisto: 07/02/2020

0

DU

Duncan

PRESTON

6 years ago

Ciò che Duncan ha detto su Bay Hotels:

Very good.

Emily Abram

Bay Hotels

6 years ago

Thank you for your 4 star review.

Recensioni del prodotto

Data di acquisto: 28/02/2020

0

MH

Mr I Hayward

6 years ago

Ciò che Mr I Hayward ha detto su Bay Hotels:

very easy to use and navigate around, will use them again and also recommend to others

Emily Abram

Bay Hotels

6 years ago

Thank you for your 5 star review. I am pleased that you found our website easy to use and navigate around. I will feed this back to our web team. Thank you for taking the time to let us know your views.

Recensioni del prodotto

Data di acquisto: 14/02/2020

0

MW

Mr C Walters

Princes Risborough

6 years ago

Ciò che Mr C Walters ha detto su Bay Hotels:

Phoned to check booking couldn’t get through and ring back didn’t work

Answer phones in timely manner

Lynsay Dean

Bay Hotels

6 years ago

Thank you for your review.

Recensioni del prodotto

Data di acquisto: 10/02/2020

0

MI

michael

pontypridd

6 years ago

Ciò che michael ha detto su Bay Hotels:

Good location and Lovely efficient staff

Lovely efficient staff

Emily Abram

Bay Hotels

6 years ago

Thank you for your 5 star review.

Recensioni del prodotto

Data di acquisto: 17/02/2020

0

MS

Mrs M Smith

6 years ago

Ciò che Mrs M Smith ha detto su Bay Hotels:

can't say more, we enjoyed all aspects including some of the entertainment.

very efficient yes good

Emily Abram

Bay Hotels

6 years ago

Thank you for your review. Customer feedback is very important to us and I would like to thank you for taking the time to let us know your views.

Data di acquisto: 21/02/2020

0

Bay Hotels Recensioni

Bournemouth, The Savoy HotelAltre recensioni di questo prodotto (22)Visualizza il sito web del prodottoAppalling service and poor response to our worries. Room not cleaned ever day, no bath toiletries (unknowing to us TIL we arrived) no heating and bath water running brown!!

Whitby, Bay Royal HotelAltre recensioni di questo prodotto (15)Visualizza il sito web del prodottoGreat service, good choice of food and free drink vouchers. Good location.

Oban, Bay Great Western HotelAltre recensioni di questo prodotto (6)Visualizza il sito web del prodottoStaff very good, meals okay, bedroom comfortable but could’ve been cleaner, the paintwork hadn’t seen a duster in some time, the bathroom facilities okay.

County Durham, Bay Eden Arms HotelAltre recensioni di questo prodotto (16)Visualizza il sito web del prodottoEnjoyed my stay & Good staf.

Weston-super-Mare, The Grand Atlantic HotelAltre recensioni di questo prodotto (6)Visualizza il sito web del prodottovery helpful and friendly staff, always seemed to be happy. The hotel itself was clean and tidy, altogether a very enjoyable experience.

Sandown, IOW, Bay Broadway Park HotelAltre recensioni di questo prodotto (24)Visualizza il sito web del prodottoGreat value, food OK enjoyable entertainment

Exmouth, Bay Grand HotelAltre recensioni di questo prodotto (35)Visualizza il sito web del prodottonice location ,hotel in need of an upgrade

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