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Bay Hotels Recensioni | Recensioni del servizio clienti per https://www.feefo.com/reviews/shearings-bay | Feefo

Visualizzazione di tutte le 17,635 recensioni

Dr C Wilson

4 years ago

Ciò che Dr C Wilson ha detto su Bay Hotels:

Tell more truth about the service in the hotels. Booking ladies were fine but our stay at the hotel was awful

Emily Abram

Bay Hotels

4 years ago

Thank you for your review. I am pleased that you were happy with the service provided when making your booking however I am sorry that you did not enjoy your stay.

Dr C Wilson

4 years ago

And we have still kit heard from your company with regard to our complaints.

Recensioni del prodotto

Appalling service and poor response to our worries. Room not cleaned ever day, no bath toiletries (unknowing to us TIL we arrived) no heating and bath water running brown!!

Emily Abram

Bay Hotels

4 years ago

I would like to thank you for taking the time and effort to provide your feedback on your stay. I am truly sorry to read of the issues you encountered during your stay and I would like to assure you that this is not typical of the high level of service we usually provide for our guests. I have fed your comments back to the Hotel Manager so that any action necessary can be taken. I do hope we can be of service to you again in the future at some point when I am confident that your faith in our Company can be fully restored.

Dr C Wilson

4 years ago

Well a bottle of wine might have helped the situation

Cliente fidato

4 years ago

Great location. Good room with view of Whitby Abbey. Very friendly and helpful booking service.

Recensioni del prodotto

Cliente fidato

4 years ago

Booked over the phone, simple to do and advisor very professional

Emily Abram

Bay Hotels

4 years ago

Thank you for your 5 star review. Your comments regarding our Holiday Sales Advisor are really appreciated and will be passed to the Holiday Sales Manager for her attention.

Cliente fidato

4 years ago

Thank you, for taking on board my comments, I do appreciate that the maids work very hard and there is a quick turn around on rooms.

Recensioni del prodotto

Staff very good, meals okay, bedroom comfortable but could’ve been cleaner, the paintwork hadn’t seen a duster in some time, the bathroom facilities okay.

Emily Abram

Bay Hotels

4 years ago

Thank for your review. Customer feedback is very important to us and your comments have been taken onboard and will be fed back to the Hotel Manager for review. I do hope you will stay with us again in the future when I am sure we can restore your faith in our Company.

Cliente fidato

4 years ago

We will continue to enjoy our Shearing’s holidays

Mr D Gartshore

Glasgow

4 years ago

Ciò che Mr D Gartshore ha detto su Bay Hotels:

Nice hotel easy booking.

Emily Abram

Bay Hotels

4 years ago

Thank you for your 5 star review. I am pleased that you found the booking process to be easy.

Mr D Gartshore

4 years ago

Still not received a reply to my complaint

Recensioni del prodotto

Excellent clean hotel, good food, reception a bit frosty all other staff excellent. Unfortunately the free bottle of wine for booking before end of February did not appear nor did the four free drinks

...

Emily Abram

Bay Hotels

4 years ago

Thank you for your review. Customer feedback is very important to us and I would like to thank you for taking the time to let us know your views. I can confirm that our Customer Care team did receive your correspondence on the 17th March and an automatic acknowledgement was sent out on the same day. I am sorry that you did not receive this. Please rest assured that our Customer Care team will be in touch in due course.

Mr D Gartshore

4 years ago

Still not received answer to my complaint.

Emily Abram

Bay Hotels

4 years ago

Thank you for your further contact. As stated previously,our CustomerCare teamdid receive your correspondence on the 17th March andthey willrespond to you as soon as possible. We are handling a very high level of bookings at the minute due to the current situation and our Contact Centre and Customer Care teamsare contacting customers who were due to depart on their holidays in April. We will investigate and respond to your complaint as soon as we can; your patience would be greatly appreciated.

Mrs H Scargill

4 years ago

Ciò che Mrs H Scargill ha detto su Bay Hotels:

Quick and easy and very friendly operator.

Emily Abram

Bay Hotels

4 years ago

Thank you for your 5 star review. I am pleased that you foundbooking to be quick and easy andour operator to be friendly. Yourkind remarks are really appreciated.

Mrs H Scargill

4 years ago

We are really looking forward to staying again as soon as we can

Recensioni del prodotto

Norbreck hotel is in a superb position - book a sea view room for fabulous views over the North Bay, we upgraded our room which was really comfortable. Great breakfasts and nice dinners with very fri

...

Emily Abram

Bay Hotels

4 years ago

Thank you for taking the time to review your stay at the Norbreck Hotel in Scarborough. Your lovely comments are appreciated; I do hope we can look forward to welcoming you back again in the future.

Duncan

PRESTON

4 years ago

Ciò che Duncan ha detto su Bay Hotels:

Very good.

Emily Abram

Bay Hotels

4 years ago

Thank you for your 4 star review.

Recensioni del prodotto

Mr I Hayward

4 years ago

Ciò che Mr I Hayward ha detto su Bay Hotels:

very easy to use and navigate around, will use them again and also recommend to others

Emily Abram

Bay Hotels

4 years ago

Thank you for your 5 star review. I am pleased that you found our website easy to use and navigate around. I will feed this back to our web team. Thank you for taking the time to let us know your views.

Recensioni del prodotto

very helpful and friendly staff, always seemed to be happy. The hotel itself was clean and tidy, altogether a very enjoyable experience.

Emily Abram

Bay Hotels

4 years ago

I would like to thank you for taking the time and effort to review your stay at the Grand Atlantic Hotel in Weston Super Mare. I am pleased that you enjoyed your stay and your lovely comments will be passed on to the Hotel Manager. I do hope we can welcome you back again soon.

Mr C Walters

Princes Risborough

4 years ago

Ciò che Mr C Walters ha detto su Bay Hotels:

Answer phones in timely manner

Lynsay Dean

Bay Hotels

4 years ago

Thank you for your review.

Recensioni del prodotto

michael

pontypridd

4 years ago

Ciò che michael ha detto su Bay Hotels:

Lovely efficient staff

Emily Abram

Bay Hotels

4 years ago

Thank you for your 5 star review.

Recensioni del prodotto

Mrs M Smith

4 years ago

Ciò che Mrs M Smith ha detto su Bay Hotels:

very efficient yes good

Emily Abram

Bay Hotels

4 years ago

Thank you for your review. Customer feedback is very important to us and I would like to thank you for taking the time to let us know your views.

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Informazioni su Bay Hotels

Bay Hotels are about warmth, hospitality, live entertainment and all-round great value. Our 30 hotels can be find in price locations in some of Britain’s best-loved resorts, from the rugged beauty of Scotland, to traditional seaside resorts like Blackpool and Torquay and many more besides. Our hotels are Hospitality Assured accredited, we’ve won the Award for Best Employment Practice from Excellence Through People, and we’re certified Investors in People. Many of our hotels have been awarded a TripAdvisor Certificate of Excellence. We have also been shortlisted for several prestigious industry awards.

0844 824 6351 or 01942 244246

Bay Hotels, Shearings Leisure Group, Waterside House, Waterside Drive, Wigan Pier Business Park, Wigan, Lancashire, WN3 5AZ, United Kingdom

$Ilfracombe, Bay Dilkhusa Grand Hotel$

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