While there was a problem with incorrect code usage on items in the warehouse, leading to the wrong item being delivered, several times, the main issue I had was poor communication. Nobody ever rang...
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Sensory Direct
Sensory Direct
11 years ago
Hi and thank you for your feedback. We had an issue with this product which had been incorrectly labelled which caused some problems - unfortunately we did not communicate this well for which my apologys. We spoke and eventually resolved the issue but it took longer than it should have. We now have procedures in place to prevent this from happening in the future.
Andrew
Data di acquisto: 01/12/2014
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Cliente fidato
11 years ago
very prompt & efficient service
Recensioni del prodotto
Data di acquisto: 22/02/2015
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Cliente fidato
11 years ago
They are really helpful when you have questions about there weighted items.
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Data di acquisto: 14/03/2015
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Cliente fidato
11 years ago
No problems with order, advice given for VAT questions.
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Data di acquisto: 07/03/2015
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Cliente fidato
11 years ago
Fast dispatch and delivery
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Data di acquisto: 24/03/2015
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Cliente fidato
11 years ago
Very helpfull on phone when i enquired about the body sock.
Order took ages to be sent and I only learnt that their were supply issues when I queried the delay. Should have emailed me as soon as they knew there was an issue.
Cliente fidato
11 years ago
Although previously had a good experience, the last order was dreadfully handled. Delayed due to one item not being in stock (not mentioned at point of order) then further delayed as when it finally came in, another item went out of stock. Very disappointing.
Sensory Direct
Sensory Direct
11 years ago
Hi and thank you for your feedback. We had some supply issues with one particular product and clearly we should have communicated this to you better. We have since put in new procedures to prevent this happening again.
Andrew
Sensory Direct
Sensory Direct
11 years ago
Thank you on the feedback on the shirt. This product is always tricky to size as it needs to be tight and there is a certain amount of give in the material so that it stretches. We are always happy to exchange products if you need a smaller or larger size.
Andrew
Recensioni del prodotto
Data di acquisto: 04/02/2015
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Cliente fidato
11 years ago
quick delivery- easy to use web site
Recensioni del prodotto
Data di acquisto: 18/02/2015
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Cliente fidato
11 years ago
In case I made a mistake they checked due to multiplications , thank you
We are trusted supplier of sensory products and toys for those with Autism and special needs. We design and manufacture our own range of weighted blankets, weighted jackets and deep pressure products for sensory integration, all of which are class 1 medical products. We also sell a wide range of special needs toys and we are trusted suppliers to schools, NHS, OTs as well as countless parents.
I nostri premi indipendenti riconoscono i migliori marchi per il servizio clienti. I vincitori vengono decisi in base alle valutazioni ricevute dai clienti.
Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.
Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
We are trusted supplier of sensory products and toys for those with Autism and special needs. We design and manufacture our own range of weighted blankets, weighted jackets and deep pressure products for sensory integration, all of which are class 1 medical products. We also sell a wide range of special needs toys and we are trusted suppliers to schools, NHS, OTs as well as countless parents.