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Secure Trust Bank Recensioni | Recensioni del servizio clienti per {{merchantUrl}} | Feefo

Visualizzazione di tutte le 6,381 recensioni

David Aranaz

Verificato da Feefo

Maidenhead

1 year ago

Ciò che David Aranaz ha detto su Secure Trust Bank:

App does not allow transfer of funds

Your call centre staff were very helpful, but your app is very cumbersome. I had a matured bond, and set up a new one year bond. The app would not let me transfer money from matured bond to new one !...

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Louise

Secure Trust Bank

1 year ago

Hello David, Thank you for your review. We are sorry to hear that Secure Trust Bank has not met your expectations. When closing an account, at present this can only be done via the main internet banking site and not via the mobile app. We appreciate your feedback, please be rest assured that we are constantly looking at better ways of using technology to improve our customer experience. Kind regards, Louise

Cliente fidato

Verificato da Feefo

1 year ago

Safe and Secure

First class and esy to open new accounts

Sophie

Secure Trust Bank

1 year ago

Hi, This is great to hear! Thank you for taking the time to leave your review! Kind regards, Sophie

Cliente fidato

Verificato da Feefo

1 year ago

Happy customer

Polite,concise information

Sophie

Secure Trust Bank

1 year ago

Hi, We are pleased to hear you are happy with the service we have provided! Thank you for taking the time to leave your review! Kind regards, Sophie

David Collinge

Verificato da Feefo

Glossop

1 year ago

Ciò che David Collinge ha detto su Secure Trust Bank:

1st Rate Outfit

Excellent service from start to finish. Very helpful when we contacted yourself for instruction.

Sophie

Secure Trust Bank

1 year ago

Hi David, This is great to hear! Thank you for taking the time to leave your review! Kind regards, Sophie

Cliente fidato

Verificato da Feefo

1 year ago

Efficient and Helpful

They were extremely efficient, kind and patient. It’s easy to use and one doesn’t feel stressed after using it. Thank you.

Sophie

Secure Trust Bank

1 year ago

Hi, This is great to hear! We are pleased you had a stress free experience! Thank you for taking the time to leave your review, Kind regards, Sophie

Cliente fidato

Verificato da Feefo

1 year ago

Telephone contact a few times has been relatively quick and the advisers knowledgeable. The only issue was that for a maturing account the reinvestment options did not show all available accounts, so...

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Sophie

Secure Trust Bank

1 year ago

Hi, We are pleased to hear that had a good experience with us, Thank you for taking the time to leave your review! Kind regards, Sophie

Cliente fidato

Verificato da Feefo

1 year ago

My first experience

This was my first experience of a sole internet bank. I found the security checks easy to navigate and documents and statements quickly downloadable.

Sophie

Secure Trust Bank

1 year ago

Hi, We are pleased to hear you found setting up easy, Thank you for taking the time to leave your review! Kind regards, Sophie

Cliente fidato

Verificato da Feefo

1 year ago

Sophie

Secure Trust Bank

1 year ago

Hi, Thank you for taking the time to leave your 4 star review! Kind regards, Sophie

Cliente fidato

Verificato da Feefo

1 year ago

No 2fa in 2025?

Great online service and savings rates but a bit troubled by lack of 2fa

Louise

Secure Trust Bank

1 year ago

Hello, Thank you or your review. We can confirm that we do use 2 factor authentication. Unfortunately, as your name is not visible here, we are unable to contact you. If you would like to discuss your account or this review further, please contact us on 0345 111 7092. Kind regards, Louise

Cliente fidato

Verificato da Feefo

1 year ago

Decent no worries

Easy to use Web site and informative

Sophie

Secure Trust Bank

1 year ago

Hi, we are pleased to hear you find it easy to access our website! Thank you for taking the time to leave your review! Kind regards, Sophie

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