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Secure Trust Bank Recensioni | Recensioni del servizio clienti per {{merchantUrl}} | Feefo

Visualizzazione di tutte le 6,381 recensioni

Cliente fidato

12 years ago

When I have dealt with the bank, their response has been quick and efficient. However,…

When I have dealt with the bank, their response has been quick and efficient. However, I am unhappy about about a feedback survey that INSISTS I write a comment.

Cliente fidato

Verificato da Feefo

12 years ago

It really is hit and miss with the level of customer service and it's sad…

It really is hit and miss with the level of customer service and it's sad to say as a result of my last experience I will be cancelling my account .

Secure Trust Bank

12 years ago

Thank you for taking the time to give us your feedback. We have called you to discuss your comments. We apologise if you found our service to be unsatisfactory, as we are constantly looking to improve our services. Your feedback has been passed on internally. Please call us on 0121 683 6451 should you wish to discuss your concerns further. Kind regards Secure Trust Bank

Cliente fidato

Verificato da Feefo

12 years ago

It is not easy to contact you as your working hours are only 9 to…

It is not easy to contact you as your working hours are only 9 to 5 and you do not have email contact.

Cliente fidato

Verificato da Feefo

12 years ago

Having to pay for the privalige of using the bank says it all .A very…

Having to pay for the privalige of using the bank says it all .A very poor recommendation sorry

Secure Trust Bank

12 years ago

Thank you for your feedback. We have attempted to contact you in regards to your feedback but have been unsuccessful. Please call us on 0121 683 6451. Kind regards Secure Trust Bank

Cliente fidato

12 years ago

I THINK THE SERVICES YOU PROVIDE ARE VERY CLEAR AND TRANSPARENT AND VERY RELIABLE.

Cliente fidato

12 years ago

poor communication with a new customer for opening account by telephone: insufficient information, unclear explanations,…

poor communication with a new customer for opening account by telephone: insufficient information, unclear explanations, unfriendly members of staff etc no electronic means of communication in...

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Secure Trust Bank

12 years ago

Thank you for taking the time to give us your feedback. We have called you to discuss your comments. We apologise if you found our service to be unsatisfactory, if you are able to provide us with more details we would be grateful as we are constantly looking to improve our services. Please call us on 0121 683 6410. Kind regards Secure Trust Bank

Cliente fidato

12 years ago

Online application process is straightforward. It's a shame one cannot reinvest income on 7 year bonds…

Online application process is straightforward. It's a shame one cannot reinvest income on 7 year bonds and I realise that they are able to quote a better headline rate via this technique, which is a...

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Cliente fidato

12 years ago

I have not had any contact with Secure Trust since opening my account - hence I…

I have not had any contact with Secure Trust since opening my account - hence I cannot offer any meaningful comment. However, I am extremely disappointed that this account is being discontinued such...

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Secure Trust Bank

12 years ago

Thank you for your feedback. I understand you have spoken to a member of the team, and have been advised of our two new bond products. You can find out more details by visiting:- http://www.securetrustbank.com/savings-accounts-why-not-apply-today If you require any further information, please contact us on 0121 683 6410. Kind regards Secure Trust Bank

Cliente fidato

12 years ago

I have only just joined your bank and am now told the scheme I was in…

I have only just joined your bank and am now told the scheme I was in has been withdrawn. I am therefore not impressed and will withdraw my money. I think it unreasonable that I should have to give...

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Secure Trust Bank

12 years ago

Thank you for your feedback. We have tried to contact you to discuss your comments. Please contact us on 0121 683 6410. Kind regards Secure Trust Bank

Cliente fidato

12 years ago

First rate

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